A

Amazon

Sells products online and rents cloud computing

Process Lead - Alexa Shopping

Full-TimePosted on 10/23/2026
No salary listed
Mid
India
In Person
Business & StrategyBusiness Operations

About the job

Requirements
  • Experience collaborating with cross-functional teams.
  • Fluency in speaking, writing, and reading English.
  • Experience working in a fast-paced, rapidly changing operations environment.
  • Experience creating process improvements with automation and analysis, or troubleshooting problems and offering solutions to streamline complex challenges.
  • Ability to analyze and interpret complex Standard Operating Procedures to ensure organizational adherence.
  • Ability to lead process improvement initiatives and develop actionable implementation plans.
  • Ability to drive cross-functional optimization efforts that deliver measurable operational excellence.
Responsibilities
  • Work with a team responsible for end-to-end annotation tasks.
  • Manage process and operational escalations.
  • Drive data-oriented analysis, adoption of technology solutions, and process improvement projects to achieve operational and business goals.
  • Manage stakeholder communication across multiple lines of business on operational milestones, process changes, and escalations.
  • Identify process gaps and work with stakeholders to resolve them.
  • Serve as the process subject matter expert and a referral point for peers and junior team members.
  • Support the operations manager in hiring, identifying high and low performers within the team, working cross-functionally, and building consensus on difficult issues.
  • Drive business and operational metrics through quantitative decision-making and adoption of tools and resources.
  • Meet deadlines in a fast-paced work environment driven by complex software systems and processes.
  • Deep-dive into processes and develop process improvement solutions through automation.
  • Collaborate with other teams and subject matter experts to support launches of new processes and services.
  • Serve as the first point of contact for Alexa Shopping feature teams worldwide and liaise with remote teams.
  • Coordinate stakeholder connections and process transitions; create metrics, prioritize work, understand annotation needs, and create or update process standard operating procedures.
  • Train L2 and L3 associates and identify process improvement opportunities to drive team quality key result areas.
Desired Qualifications
  • Knowledge of CSV, JSON, Markdown, or Python.
  • Knowledge of machine learning models.

About the company

A

Amazon

View
cbWebsite

Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.

Company Size

10,001+

Company Stage

IPO

Headquarters

Seattle, Washington

Founded

1994

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Simplify Jobs

Simplify's Take

What believers are saying

  • AI drives growth: AWS's AI and custom-chip sales each more than doubled, passing $25 billion a year by June 2026.
  • Stock grants gained value: shares hit a record in August 2026, making Amazon the fifth company to reach $3 trillion.
  • Ads are a third engine beside stores and AWS: they grew 26% to $19.8 billion in the June 2026 quarter.

What critics are saying

  • AWS's lead is shrinking: in the June 2026 quarter, Google Cloud grew 82% and Microsoft's Azure 43%, versus AWS's 37%.
  • Job security has slipped: Amazon cut 30,000 corporate jobs in October 2025 and January 2026 to reduce management layers.
  • Expect five office days a week: Amazon ended its three-day hybrid policy for corporate staff in January 2025.

What makes Amazon unique

  • Most of Amazon's profit comes from cloud: AWS made 21% of sales but 60% of operating profit in mid-2026.
  • Amazon is America's biggest parcel carrier by volume: it handled 6.9 billion packages in 2025, more than the Postal Service.
  • Writing matters more than slides: Amazon meetings open with silent reading of a six-page memo instead of PowerPoint.

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Benefits

  • Flexible Work Hours
  • Company Equity

Growth & Insights and Company News

6 month growth

1%

1 year growth

0%

2 year growth

1%
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