Executive Support Associate @ Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you’re flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver’s seat of an extraordinary selection of cars shared by local hosts.

About the team

Drive your future forward with Turo! We are looking for a motivated individual with expertise in providing excellent customer support and leadership to join our Executive Support Team in Toronto. You are a master problem solver with an entrepreneurial spirit, innovative mindset and a positive, can-do attitude who enjoys contributing thoughts and ideas to continuously drive improvement. This is an exciting opportunity to take part in a high-energy and fun work environment for a rapidly growing company with global ambitions.

What you will do

Provide world-class experiences for Turo’s hosts and guests. You will be fielding escalations across a broad range of areas, including internal Turo stakeholders at all levels, including executive leaders, related to billing, fees and fines, mechanical issues, damage, and reservation scheduling and more
Ensure that Turo Hosts and Guests receive the highest quality of service and that all issues are resolved in the shortest possible time
Consistently contribute ideas to further improve the Hosts and Guests experience
Quickly adjust to new processes and policies as the company continues to grow
Keep your finger to the pulse of all internal changes that may impact the customer experience in Canada

Your profile

University undergraduate degree in any field
2+ years worked in a high level or VIP customer support environment
Experience using Zendesk, Kustomer or customer service applications, and strong knowledge of Gmail, Google Docs, Google Sheets and Excel
Strong communication both written and oral
Strategic thinker: You love thinking of ways to improve processes
Ability to work independently with little or no supervision/direction and in a team environment
Ability to work in a fast-paced, quickly-changing environment
Great problem solving skills, analytical abilities and ability to multitask

#LI-KC1

Benefits

Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
$2,000 Learning & Development stipend to invest in your professional development
$1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
$100 USD Monthly Turo travel credit
Cell phone, internet and Fringe benefit stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
Annual Turbo Week (week-long, company-wide conference)

We are committed to building a diverse team. If you are from a background that’s underrepresented in tech, we’d love to meet you.

Aside from an award winningwork environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don’t meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].

About Turo

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Benefits

6 month growth

1 year growth

2 year growth