Executive Support Associate
Posted on 4/4/2024
INACTIVE
Turo

1,001-5,000 employees

Nationwide car rental marketplace
Company Overview
Turo is a car rental marketplace where travelers can book any car they want, wherever they want it, from a nationwide community of local car owners. Turo's mission is to reinvent the car rental experience and put the world's one billion cars to better use.
Consumer Goods

Company Stage

N/A

Total Funding

$746.3M

Founded

2009

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

5%

1 year growth

31%

2 year growth

99%
Locations
Toronto, ON, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Word/Pages/Docs
Zendesk
Customer Service
Excel/Numbers/Sheets
CategoriesNew
Customer Success & Support
Customer Experience
Customer Support
Requirements
  • University undergraduate degree in any field
  • 2+ years worked in a high level or VIP customer support environment
  • Experience using Zendesk, Kustomer or customer service applications, and strong knowledge of Gmail, Google Docs, Google Sheets and Excel
  • Strong communication both written and oral
  • Strategic thinker: You love thinking of ways to improve processes
  • Ability to work independently with little or no supervision/direction and in a team environment
  • Ability to work in a fast-paced, quickly-changing environment
  • Great problem solving skills, analytical abilities and ability to multitask
Responsibilities
  • Provide world-class experiences for Turo’s hosts and guests
  • Ensure that Turo Hosts and Guests receive the highest quality of service and that all issues are resolved in the shortest possible time
  • Consistently contribute ideas to further improve the Hosts and Guests experience
  • Quickly adjust to new processes and policies as the company continues to grow
  • Keep your finger to the pulse of all internal changes that may impact the customer experience in Canada