Field Service Engineer

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Key responsibilities

• Perform basic maintenance and minor repairs on selected products at customer sites.
• Investigate and resolve basic technical problems at customer sites.
• Prepare assigned service jobs in accordance with the FSE Handbook.
• Follow up on actions and commitments made to customers.
• Complete service reports on site and obtain the customer’s signature.
• Update service execution IT systems with accurate job information.
• Report unsafe practices and safety incidents in accordance with local procedures.
• Record installed-base information and communicate sales leads to the sales organization.
• Proactively recommend additional spare parts where appropriate.
• Perform service work in our Service Centers as required.

Technical skills

• Comfortable using IT systems for service reporting and job administration.
• Proficient in Microsoft Office, particularly Outlook, Word and Excel.
• Familiar with PLCs, such as Siemens PLCs, and able to support basic troubleshooting.
• Knowledge of industrial automation is an advantage.

Working environment and personal skills

• Able to work effectively under pressure while maintaining safe working practices and service quality.
• Willing and able to work in shipyard environments, following site-specific safety rules and permit-to-work requirements.