MyMichigan Health

Boutique insurance agency for employee benefits

Medical Office Nurse RN

Nursing & Frontline Patient CareUpdated on Nov 10

Full-timeSaginaw, MI, USANo salary listed

About the Job

Requirements

An associate degree is required; a bachelor's degree in nursing is preferred.
A Registered Nurse (RN) credential is required.
Basic Life Support (BLS) certification from the American Heart Association is required within one month of hire or transfer.
Three to five years of experience working in the health care system or a similar setting is required.
Working knowledge of medical office policies, practices, and procedures is required.
Knowledge of Infor, electronic medical records, and practice management programs, or similar software, is preferred.
Knowledge of personal computer software, including Microsoft Excel and Word, is required.
Ability to communicate concepts clearly and interact successfully with individuals at all levels is required.
Ability to wear personal protective equipment, including latex materials or an appropriate substitute, is required if applicable to the position.
Ability to move freely about the facility with or without an assistive device and perform the job's functions is required.
Vision and hearing sufficient to perform the job, with or without assistive devices, are required.
Ability to sit, stand, or walk for extended periods and make frequent postural changes, including stooping, kneeling, or crouching, is required.
Ability to follow bloodborne pathogen and tuberculosis testing requirements is required.
Ability to handle multiple tasks, work independently, maintain regular and predictable attendance, and stay awake is required.
Ability to occasionally lift or carry 11–20 pounds and frequently handle 10 pounds or perform walking, standing, pushing, or pulling is required.

Responsibilities

Triage calls; schedule daily urgent or emergent add-ons; receive and relay test results; process medication refills; support, direct, and refer patients for consultations or testing; and handle insurance precertification and documentation.
Perform complete patient assessments within the scope of licensure, including greeting patients and families, performing routine pre-examination procedures and vital signs, and recording objective and subjective information about the presenting condition.
Maintain accurate patient records, including orders reconciliation, secure messaging where available, and other assigned recordkeeping tasks; perform medication reconciliation, enter allergy reaction types, and process refills within the scope of certification.
Coordinate the care team according to the provider's plan and work with patients and families regarding disease processes and care management.
Assist the provider with examinations and procedures.
Prepare and clean patient areas, set up equipment and procedure rooms, dispose of contaminated supplies, and sterilize medical instruments.
Demonstrate critical thinking in patient management and provide for the age-specific needs of the population served in accordance with applicable standards and procedures.
Maintain medical supplies at levels sufficient to meet patient needs.
Use necessary office computer functions and systems, including the Michigan Automated Prescription System, Michigan Care Improvement Registry, practice management software, electronic medical records, laboratory information systems, Emageon, and dictation systems.
Travel to satellite clinics if required.
Document and code medical records accurately in accordance with policy.
Participate in annual reviews for quality and completeness as needed.
Manage patient symptoms as directed by the provider and coordinate continuity of care with other providers.
Demonstrate competency in Microsoft Windows and participate in further learning opportunities offered by the organization.

Desired Qualifications

A Bachelor of Science in Nursing (BSN) is preferred.
Knowledge of the organization's Infor, electronic medical records, and practice management programs, or similar software, is preferred.

Summary

Under direct supervision of the provider, will be responsible for patient assessment and care, and maintaining appropriate documentation. This position must have basic knowledge of specialty and/or primary care and able to assess, plan, implement and evaluate care for patients. This position is responsible for coordinating care to assure high quality, compassionate patient care is provided. They will maintain and oversee patients at the office locations and will act as the liaison with other organizations and departments. This position may be required to order all medical, pharmacy supplies, and office supplies to manage patient care.They will assure compliance with all the policies/procedures of MyMichigan Health and follow Occupational Safety and Health Administration (OSHA) guidelines, Clinical Laboratory Improvement Amendments (CLIA) regulations, and all appropriate regulatory agencies.They will coordinate with and train any new employees, students and float staff as required. The clinical person will provide patient education, assist with specialty care modalities, symptom management, be available for emergencies, monitor for compliance and the effects of care management with high risk patients, educate on prescriptions and teach the patient and family the reasons for the medication and side effects, coordinate and ensure continuity of care with other providers.Also, may perform general office duties (keyboarding, filing, telephone, computer and office equipment) as needed.The expectations outlined in this job description may vary slightly depending on the practice in which you are assigned.Your immediate supervisor will be able to clarify your responsibilities for you.
Responsibilities

(20%)*Triages all calls, schedules daily urgent/emergent add-ons, receives and relays test results, processes medication refills, supports, directs and refers patients for consults and/or testing and insurance pre-certification and documentation.

(20%)*Provides complete patient assessment within their scope of their licensure. Greets patients and/or family, performs routine pre-examination procedures including vital signs, assessing and recording objective and subjective data concerning presenting condition. Updates and maintains an accurate patient record by performing but not limited to, orders reconciliation, secure messaging (if available) and other tasks as assigned. Performs medication reconciliation, enters allergy reaction type, processes refills within the scope of their certification.

(20%)*Coordinates the care team with the care indicated by the provider, and works with the patient and families with the disease process and/or care management.

(20%)*Assists provider with examinations and procedures.

(20%)*Prepares and cleans the patient area, sets up equipment, cleans and facilitates room set up after a procedure. Disposes of contaminated supplies and sterilizes medical instruments.

OTHER DUTIES AND RESPONSIBILITIES:

Demonstrates critical thinking for patient management.

Provides for the age specific needs of the population served according to standards and policies/procedures as evidenced by observation, documentation and peer feedback.

Maintains medical supplies to assure consistent supply levels to meet the needs of the patients.

Understands necessary computer functions in the office setting: Michigan Automated Prescription System (MAPS), Michigan Care Improvement Registry (MCIR), Practice Management, Electronic Medical Records, Laboratory information system (LIS), Emageon, dictation systems, and any other necessary programs to assist providers and staff.

If applicable, maybe required to travel to satellite clinics.

Maintains a system for accurately documenting and coding in the medical record as appropriate per policy.

Participate in annual review for quality and completeness as necessary.

Management of the patient symptoms as directed by the provider.

Coordinates and ensure continuity of care with other providers.

MyMichigan Health is a technology driven organization and employees need to demonstrate Competency in Microsoft� Windows. Employees may be required to participate in further learning opportunities offered by MyMichigan Health.

Certifications and Licensures

Credential:BLS: Basic Life Support

Equivalent Experience: within 1 month of hire or transfer

Qualification Source: AHA

Essential: true

Credential:RN: Registered Nurse

Required Education

Education: Associate Degree

Equivalent Experience: BSN is preferred.

Education Specialization: NRG

Other Information

EXPERIENCE, TRAINING AND SKILLS:

Working knowledge of the organizations Infor, Electronic Medical Records, and Practice Management programs preferred or knowledge of similar software. PC software knowledge must include: Excel and Word.

Knowledge of medical office policies, practices and procedures as normally acquired through three to five years working in the health care system or similar setting.

Excellent interpersonal skills needed to communicate successfully with individuals and interact with people at all levels to communicate concepts in a clear and understandable manner.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Physical Demand Level:Light.Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.

Equivalent Experience and Other Comments (Education)

Education: ASSOC

Equivalent Experience: BSN is preferred.

Education Specialization: NRG

Essential: true

Education: BACH

Equivalent Experience:

Education Specialization: NRG

Essential: false

Other Comments

Credential:BLS: Basic Life Support

Equivalent Experience: within 1 month of hire or transfer

Qualification Source: AHA

Essential: true

Credential:RN: Registered Nurse

Equivalent Experience:

Qualification Source:

Essential: true

About the Company

MyMichigan Health

Boutique insurance agency for employee benefits

MyMichigan Health is a boutique insurance agency that plans employee benefits for entrepreneurs and small to mid-sized businesses, representing over 100 national carriers. It researches market options to match employers with a mix of health, life, dental, and vision plans at lower premiums, delivered through a co-branded Employee Benefit Portal. It stands out with a large carrier network, tailored market research for SMBs, and a portal that simplifies enrollment and benefits administration. Its goal is to provide affordable, comprehensive employee benefits that fit the needs of small and medium-sized businesses while making enrollment easy.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Troy, MI
Founded: Not listed

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