Full-Time

Customer Experience Associate

Posted on 5/8/2024

Tecovas

Tecovas

201-500 employees

Manufactures handcrafted western-style footwear

Consumer Goods

Entry

Austin, TX, USA

Requirements
  • Positive attitude
  • Results-driven
  • Comfortable being the face and voice of the brand
  • Excellent technical skills
  • Sharp and adaptable communicator
  • Independent and self-starter
  • Quick learner
  • Availability to work weekends, evenings, and holidays
  • Access to a laptop, headset, and quiet workspace
Responsibilities
  • Serve as the first point of contact for customers
  • Answer customer questions and solve problems
  • Provide advice on product style and fit
  • Understand product line and technology
  • Be a knowledge base for customers and team members

Tecovas is an exceptional place to work, particularly for those passionate about maintaining and enhancing traditional craftsmanship in footwear. Its dedication to creating high-quality, timeless western footwear at approachable prices not only demonstrates leadership in the niche of western apparel but also shows a strong commitment to customer satisfaction. This focus on traditional craftsmanship and direct-to-consumer selling positions it as a purpose-driven company in the fashion industry.

Company Stage

Series C

Total Funding

$106.4M

Headquarters

Austin, Texas

Founded

2015

Growth & Insights
Headcount

6 month growth

5%

1 year growth

25%

2 year growth

73%

Benefits

We offer insurance plans that pay 99% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents

Paid Parental Leave

Flexible PTO policy

Corporate wellness program

Competitive salary

Generous employee discounts!