Lead Field Services Engineer

Job Description Summary

Essential Functions / Responsibilities:

Perform on-site troubleshooting activities for variable speed drives to diagnose problems, determine appropriate resolutions, and implement corrective actions. Orchestrate commissioning of LV and MV variable frequency drives (e.g., SD7K/MV7K-GE power conversion, Danfoss). Develop requisite documentation to execute work (including commissioning procedures, maintenance procedures, daily logs, etc.). Perform installation and commissioning activities at customer site locations. Execute on-site project management and technical leader duties to resolve customer issues and provide customer satisfaction. Under the direction of a senior engineer, perform a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of GE drive systems. Develop presentations and provide training and instruction to customers on drive operations. Coordinate additional opportunities to serve the customer with the customer service team, parts, other FSEs, repair services, sales, and product engineering teams. Advise the customer of recommended upgrades, parts, and service opportunities to improve customer productivity and sell GE parts and services. Coordinate maintenance activities for the customer and plan for inspections. Provide support to engineering teams working on customer CMU projects. Provide support for the bidding process for customer CMU projects. Identify new opportunities and develop effective offerings to improve in-service equipment reliability and availability. Perform other related engineering tasks to facilitate proper commissioning and customer satisfaction. Provide on-call support in response to customer calls for service. Ensure appropriate response and service is provided to the customer. Complete timely service reports and other administrative requirements. 

Job Description

Qualifications / Requirements: 

Bachelor’s degree or equivalent in Electrical Engineering, or related. Five (5) years of progressive experience in field services, commissioning for power domains, or a combination thereof. Work experience to include: Two (2) years of experience supporting drive systems including Low and Medium Voltage Drive technologies (e.g., SD7000, or MV7000); Variable Frequency Drives (VFD); Motor Control Centers (MCC), and Power Control Centers (PCC); Communication protocols including: Ethernet, Profibus, and Modbus; Complete system performance testing including automation and drives on site; GE Power conversion Rxi Controllers and P80i Software programming and testing; Synchronous motor and LCI variable speed drive commissioning. Any and all experience may be gained concurrently. 100% remote position reporting to GE Energy Power Conversion USA Inc. headquartered in Imperial, PA.  Candidate may live anywhere in the continental U.S.  Approximately 85% travel required to domestic and international customer sites where Power Conversion has installed drive systems to resolve an issue or to perform installation support, services, commissioning, and acceptance testing. Employer to pay travel expenses. GE Energy Power Conversion USA Inc. will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). 

Additional Information

Candidates should be aware that this role involves a client's critical infrastructure; shortlisted candidates would therefore be subject to heightened security checks as directed by our clients. All personal data will be handled with the utmost confidentiality and in accordance with our data protection policies, solely for recruitment and security purposes.