The Home Depot

Home improvement retailer offering tools, services

Lot Associate

Checkout & Customer ServicePosted on Nov 9

Full-timeKelowna, BC, Canada$19.15 - $20.15In-person

About the Job

Requirements

A high school diploma or equivalent is required.
One to two years of retail experience is required.
Ability to bend, stoop, reach, twist, lift, push, pull, and move items.
Ability to work a flexible schedule that may include evenings and weekends.
Ability to work in a dusty, noisy warehouse environment and in all weather conditions, with frequent exposure to changing weather, drafts, and interior temperature changes.
Interpersonal skills, organizational skills, attention to detail, and effective communication are required.
Must follow safety and loss prevention policies and procedures and use appropriate safety procedures with all equipment.

Responsibilities

Load customer orders into vehicles and help maintain a safe, welcoming parking lot.
Follow the Greeting, Engaging, and Thanking model of customer service.
Maintain a sufficient quantity of carts near the store entrance.
Ask customers open-ended questions about their projects when needed to determine their needs and expertise.
Approach customers to determine whether they need help loading products into vehicles or shopping carts.
Plan how to load and secure merchandise in customer vehicles in accordance with Safe Loading Training.
Keep exits and loading areas clear, and sweep and clean debris from the front apron and lumber loading pad.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.

Key Responsibilities:
Ensures Customer Satisfaction

Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
Maintain a sufficient quantity of carts near the entrance of the store.
When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.

Maintains Safety and Security

Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
Follows all Safety and Loss Prevention policies and procedures.
Using appropriate safety procedures with all equipment.

Competencies:

Communicates Effectively
Customer Focus

Skills:

Interpersonal skills
Organizational skills
Attention to detail

Direct Manager/Direct Reports:

Front End Supervisor

Travel Requirements:

None

Physical Requirements:

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

Working within a flexible schedule that may include evening and weekends.
Warehouse environment that can be dusty and noisy.
Working in all weather conditions – frequent exposure to different weather conditions when loading and unloading product.
Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:

Highschool Diploma or Equivalent

Minimum Years of Work Experience:

1 to 2 years Retail experience

Minimum Leadership Experience:

Certifications:

Other Requirements/Assets:

The pay range for this position is between $19.15 - $20.15

About the Company

The Home Depot

Home improvement retailer offering tools, services

Home Depot is a big retailer of home improvement supplies. It sells building materials, tools, lawn and garden items, decor, and other related products, and it offers services like tool rentals, installation, and credit financing. Customers can shop either in its many North American stores or online, and the company serves homeowners, renters, and professional contractors. Its business model combines direct product sales with rental services and financing, supported by a Pro Xtra loyalty program for professionals and a focus on customer service. The company differentiates itself through its wide product assortment, extensive store network, and combined online and in-store shopping experience, plus services designed to help customers complete projects. Its goal is to help customers finish home improvement projects by providing a broad selection, helpful services, and a convenient shopping experience while continuing to grow its business and support professional contractors.

Company size: 10,001+
Company stage: IPO
Headquarters: Atlanta, GA
Founded: 1977

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