Security and Safety Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort and Residences Dominican Republic at Tropicalia will feature 95 keys and 25 branded residential homes, 8 distinct F&B outlets, all thoughtfully designed to reflect a contemporary interpretation of the Dominican Republic’s natural beauty. Wellness will be a defining pillar of the property, delivering a holistic experience that harmonizes with the natural environment while enhancing overall wellbeing through the restorative power of nature. The sustainable luxury destination is located on a 60-acre (24 hectare) site along the pristine beachfront of Playa Esmeralda in northeastern Dominican Republic, along the southern shores of Samaná Bay. A site of breathtaking natural beauty, Tropicalia is home to a diverse ecosystem of white-sand beaches; crystalline, aquamarine water and coral reefs; mountains, forests, mangroves, lagoons and rivers; a working coconut plantation; and an organic farm.

About the Role

Four Seasons Resort and Residences Dominican Republic at Tropicalia is seeking a Security and Safety Manager to join our pre-opening team. Reporting to the Director of Security and Safety, this position will manage daily security and workplace-safety operations, supporting the protection and wellbeing of guests, residents, employees, visitors and property assets while ensuring compliance with Four Seasons standards and applicable local requirements.

What You Will Do

• Manage and supervise the daily activities of the Security and Safety team, ensuring effective coverage of the resort, residences and supporting facilities.
• Participate in pre-opening risk assessments, operational-readiness inspections and the development of security, occupational-safety and emergency-response procedures.
• Recruit, onboard, train, schedule, coach and develop Security employees, maintaining high standards of performance, professionalism and guest interaction.
• Oversee security patrols, access-control points, CCTV monitoring, key control, loading areas, employee entrances and other security-sensitive locations.
• Respond promptly to emergencies, accidents, injuries, medical situations, fire alarms, disturbances and other incidents, coordinating an organized response and appropriate follow-up.
• Conduct and document investigations involving accidents, workplace injuries, losses, theft, property damage, policy violations and other security or safety-related matters.
• Prepare accurate incident reports, witness statements, investigation files, daily activity logs, safety records and trend analyses.
• Conduct regular security, occupational health and safety, fire-life-safety and risk inspections throughout guest, residential, employee and back-of-house areas.
• Track identified hazards and corrective actions, collaborating with department leaders to ensure their timely resolution.
• Support the development, implementation and regular testing of emergency, evacuation, hurricane, severe-weather, fire and crisis-management procedures.
• Coordinate safety training and awareness programs covering emergency procedures, accident prevention, safe working practices, personal protective equipment and incident reporting.
• Support departmental compliance with applicable occupational health and safety requirements and maintain required inspection, training and incident documentation.
• Work closely with Engineering to monitor and maintain CCTV, access-control, alarm, radio, emergency and fire-life-safety systems.
• Participate in workplace accident reviews and recommend preventive measures based on incident trends, risk assessments and operational observations.
• Establish professional working relationships with emergency services, law-enforcement agencies, medical providers and relevant government authorities under the direction of the Director of Security and Safety.
• Coordinate security and safety arrangements for VIP visits, special events, large groups, contractors and other activities requiring additional risk planning.

What You Bring

• University degree or technical qualification in Security Management, Occupational Health and Safety, Risk Management, Criminal Justice, Hospitality Management or a related field; equivalent professional experience will also be considered.
• A minimum of five years of progressive security, safety, military, law-enforcement, loss-prevention or occupational-safety experience, including previous supervisory or management responsibility. Luxury-hospitality experience is preferred.
• Strong knowledge of security operations, workplace safety, risk assessments, investigations, emergency response, access control, CCTV and fire-life-safety procedures.
• Calm and sound judgment under pressure, strong leadership and communication skills, high integrity and the ability to manage sensitive information discreetly.
• Fluency in Spanish and working proficiency in English are required. Current certification in occupational safety, first aid, CPR, fire safety or emergency management is preferred.

What We Offer

• Competitive salary and a comprehensive benefits package.
• Excellent training and professional-development opportunities.
• Opportunities for career growth within Four Seasons Hotels and Resorts.
• Employee travel program, including complimentary and discounted stays at Four Seasons properties worldwide, subject to program eligibility.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals while on duty.
• A supportive and inclusive work environment built on mutual respect, collaboration and the Golden Rule.

Schedule & Hours

• This is a full-time position.
• The successful candidate must be flexible to work early mornings, days, evenings, overnight shifts, weekends and public holidays based on operational needs.
• As the resort operates 24 hours a day, seven days a week, scheduled days and hours may vary. Availability to respond to emergencies outside regularly scheduled hours will be required when necessary.

Work Authorization

Candidates must be legally eligible to work in the Dominican Republic.

Four Seasons Resort and Residences Dominican Republic at Tropicalia is committed to providing an inclusive workplace in which all individuals are treated with dignity and respect. Employment decisions are based on qualifications, experience and business requirements, without discrimination on any basis protected by applicable law.