Workplace Experience Specialist

Location: Hong Kong 
Type: 12-month fixed-term contract (renewable), with possibility of conversion to full-time permanent role
Reports to: Workplace Experience Manager 

The Role

We are looking for an energetic, detail-oriented do-er to join our team in Hong Kong. Reporting directly to the Workplace Experience Manager, you will bridge the gap between facility management and corporate hospitality by owning the daily office environment and serving as the primary point of contact for employee requests. In this hands-on role, you will ensure daily operations run flawlessly to maintain a productive and highly functional workspace.

This position requires a high degree of flexibility and adaptability to support our fast-paced environment. It is the perfect opportunity for a proactive operational coordinator who is passionate about building a vibrant office culture and creating a supportive, pleasant, and welcoming workplace experience for our entire team.

What You'll Do

• Workplace Experience & Events

  • Employee Support: Act as the first line of contact for administrative and facility requests (e.g., courier services, workplace inquiries), resolving them quickly to optimize team productivity.
  • Event Logistics: Provide end-to-end support for employee engagement and company events, including setup, logistics coordination, and F&B ordering.
  • On-Site Tech Support: Act as the local hands for corporate IT teams by assisting with basic troubleshooting for meeting room A/V technology and Wi-Fi connectivity checks.
  • Safety & Compliance: Assist the Manager in implementing local health and safety protocols, including coordinating fire safety checks in compliance with Hong Kong regulations.

  Workplace Upkeep & Operations

  • Daily Environment: Conduct daily walkthroughs and collaborate with the office attendant to ensure all workspaces, meeting rooms, and collaborative zones are clean, fully stocked, organized, and functional.
  • Vendor Coordination: Coordinate with vendors for workplace facilities maintenance and renewals (e.g., water machine filters, furniture repairs, IT equipment).
  • Inventory & Procurement: Manage inventory and purchasing for office 
  • snacks, beverages, stationery, first-aid kits, and general office supplies within budget guidelines.
  • Ad-Hoc Projects: Manage administrative and ad-hoc assignments in a timely manner to support changing business needs.

What You Bring

• Education: Bachelor's degree or Associate degree in a relevant field.
• Experience: 3–5 years of proven experience in customer service, office operations, or workplace experience, with a demonstrated ability to engage with stakeholders comfortably.
• Language Skills: Excellent command of written and spoken English, Cantonese, and Mandarin.
• Technical Skills: Proficient in Google Workspace and Microsoft Office applications, knowing Slack is a plus.
• Communication: Exceptional verbal and written communication skills, with the ability to convey ideas clearly and engage with diverse teams.
• Interpersonal Attributes: Warm, approachable, and enthusiastic personality who genuinely enjoys thriving in a fast-paced, start-up environment.