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Dolly Parton Children's Hospital

East Tennessee pediatric hospital care

IT Intern

IT Service Desk & End User SupportPosted on Nov 13
InternshipKnoxville, TN, USANo salary listed

About the Job

Requirements

  • An associate degree is preferred, or the candidate must be currently enrolled in Computer Science or a related field.
  • Understanding of operating systems, software installation and test procedures, security and operational requirements, and clinical and financial systems.
  • Ability to perform the stated physical demands, including lifting, pushing, and pulling objects and frequent bending, walking, sitting, squatting, reaching, and standing; accommodations may be made for individuals with disabilities.

Responsibilities

  • Assist with help desk calls, scheduling, and tickets, and provide basic end-user support to prevent customer service delays for basic technical issues.
  • Under IT staff guidance, perform computer imaging, staging, and installation.
  • Assist in maintaining IT standards and documentation.
  • Under direct supervision of a team leader, participate in the Information Technology department internship program and take on assignments of incremental complexity while gaining proficiency in web research, system analysis, programming, software installation, and hardware configuration.
  • Perform related work as required.

Desired Qualifications

  • An associate degree.

About the Company

Dolly Parton Children's Hospital

East Tennessee pediatric hospital care

Dolly Parton Children's Hospital is the pediatric hospital within East Tennessee Children's Hospital. It provides emergency, inpatient, surgical, intensive, neonatal, diagnostic, and specialty care for infants, children, and adolescents. The hospital serves families across East Tennessee through pediatric clinical programs and the broader children's health network. Care teams include pediatric physicians, nurses, therapists, child-life specialists, technicians, and family-support professionals. Hospital operations are supported by laboratories, imaging, pharmacy, facilities, technology, patient access, and administration.

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