Job Description

The Industry Relations & Operations (IRO) team manages all the partnerships and operations involved in the payments supply chain for our global footprint. From developing strategy and infrastructure to working with external partners, we find the best ways to move money across different networks and countries in a way that is cost-effective, available, scalable, secure and forward-looking. As the Partner Operations Manager within IRO, you will help adapt and evolve our relationships with card networks and acquirers. Working alongside product, compliance, engineering and other teams, your role will be to support IRO’s agenda and help Square grow and adapt in the dynamic landscape of the industry in which we operate. You will manage payment operations in the U.S. and support key activities, initiatives and priorities as we grow the business. You will work cross-functionally with teams to help resolve technical payment issues, monitor payments activity and performance, ensure proper setup of strategic sellers and provide operational support. 

You will:

• Support day to day acquiring operations in the US and current partnerships through detailed and proactive account management
• Conduct research/investigation into specific payment issues and collaborate cross-functionally with internal stakeholders to resolve operational and payment issues Provide operational support for marketing activities 
• Translate technical changes to internal stakeholders to ensure compliance with upcoming network release requirements 
• Support the wider payments team to operationalize and solidify strategic partnerships and vendor relationships to put in place new products and infrastructure that will future proof Square’s business and ensure resiliency
• Manage challenging situations with partners to successful resolution while knowing when it is appropriate to escalate a situation 
• Manage our analysis and monitoring tools to ensure that we drive operational excellence in everything that we do 
• Support our external program management efforts to drive analysis and problem solve with card networks, banks, and industry partners to maximize benefits to Square and our customers while driving down inefficiencies and cost

Qualifications

• 4+ years of experience and solid understanding of the payment industry and its current evolution both domestically and abroad. Prior experience at a global payments network or acquirer or issuer strongly preferred.
• Ability to work cross functionally and interact at all levels with diverse roles including engineers, business partners and executive leadership to achieve strategic results
• Familiarity with data pertaining to merchant, acquirers, networks and gateways
• Clear written and verbal communication and presentation skills
• The successful candidate will have a demonstrated ability to deal with ambiguity; think strategically and analytically about business, product, and technical challenges; as well as earn trust with and influence others. A strong sense of ownership, drive to have an impact, and entrepreneurial spirit are musts
• Dexterity and appetite to develop your skill set across roles such as relationship manager, problem solver, troubleshooter, and analytics manager, interrogating new payment network rules, pricing and billing changes, contract changes, interchange updates and account managers at our bank and network partners

Even better:

• Deep analytical skills - ability to query and analyze data sets to support strategy or resolve issues (e.g. SQL skills)
• Proven track record of success managing programs and projects with cross functional partners across markets 
• You understand network rules, interchange, the PSP business model, connectivity, data exchange and key performance indicators related to payment processing. You have a high level understanding of technical payment specifications (such as ISO 8583) and the ability to translate business needs into technical requirements