CITIC CLSA

Asia-focused capital markets and investment group

IT Analyst - Information Technology

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

A Bachelor's degree or above in Information Technology or a related discipline is required.
At least 3 years of experience in IT platforms and system support across mobile and workspace, Windows desktop, network connectivity, voice technologies, and datacentre management is desirable.
Experience providing face-to-face and remote support for internal and external applications is required.
A good command of written and spoken English is required to liaise with stakeholders.
Availability for standby after office hours for datacentre issues is required.

Responsibilities

Provide hands-on infrastructure, PC, and end-user support.
Provide Level 1 and Level 2 end-user coverage for standard desktop and user applications, desktop and mobile hardware troubleshooting and break-fix, Zoom video-conference support, user onboarding and offboarding arrangements, and IP phone support.
Assist the IT Manager with daily IT operations, including backup tape management, patch deployments, antivirus updates, and start-of-day checks.
Install, support, and troubleshoot Microsoft operating systems and products.
Manage software and hardware inventory and keep documentation up to date.
Ensure security and compliance in the end-user computing environment.
Assist with first-level support of internally developed and vendor-provided business applications, including Bloomberg, IRESS, internal trading applications, and CRM tools.
Support datacentre project activities, including network and server setup in racks, troubleshooting, and escorting and assisting vendors in the datacentre.
Rack and stack datacentre equipment.
Manage datacentre inventory, including cabling and patching; provide weekend standby support, log vendor cases, and arrange clearance to the datacentre.

Desired Qualifications

A strong end-user focus and a can-do attitude.
The flexibility to handle conflicting and changing priorities.
The ability to work under pressure.
The ability to work autonomously and as part of a small team.

Key Area of Responsibilities

Provide hands on infrastructure, PC & end user support.
L1/L2 end user coverage for standard desktop/user applications, desktop/mobile hardware troubleshooting and break fix, Zoom video conference support, user on/off-boarding arrangement, IP phone support, etc.
Assisting IT Manager with daily IT operations (backup tape management, patch deployments, AV updates, start of day checks.)
Install, support & troubleshoot Microsoft Operating systems and products
Software & hardware Inventory management and ensure documentation is kept up to date.
Ensure security and compliance in the end user computing space.
Assist in 1st Level support of internally developed and vendor provided business applications. Bloomberg/IRESS, Internal trading applications/CRM Tools.
Datacentre (DC) project activities like network, server setup in racks, troubleshooting and escort & assists vendors in DC.
Rack & Stack of Data Center equipment.
Datacentre inventory management including cabling, patching, and standby support on weekends. Logging vendor cases, arranging clearance to DC.

Requirements

At least Bachelor's Degree or above in Information Technology or related discipline
Minimum 3 years of experience inIT platforms and system support in relevant areas across mobile and workspace, Windows desktop, network connectivity, voice technologies and datacentre management is desirable
A strong end user focus and can-do attitude
Great communication and strong interpersonal skills
The flexibility to deal with conflicting and ever-changing priorities
Proven ability to work under pressure
Experience in providing face to face and remote Support for internal/external applications
Good command of written and spoken English due to need to liaise with various stakeholders
Analytically minded, logical problem solver who is able to think outside the square
Able to work autonomously as well as part of a small team
Open to be on Standby after office hours for Datacenter issues

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About the Company

CITIC CLSA

Asia-focused capital markets and investment group

CITIC CLSA provides capital markets and investment services in Asia and beyond, supporting global institutional investors, corporations, governments, and high-net-worth individuals. The company uses its award-winning research, extensive Asia network, and direct links to China to help clients access and invest in Asian markets. Its team operates across 13 countries in Asia, Australia, Europe, and the Americas, combining local knowledge with international reach. This mix helps clients execute deals, conduct in-depth market analysis, and grow their investment portfolios through China and Asia-focused opportunities. What sets CITIC CLSA apart is its deep regional network and China connections, which contrast with broader global banks and smaller regional firms. The goal is to enable clients to grow by leveraging Asia’s markets and China’s opportunities through expert advisory, research, and execution across the globe.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: $834.9M
Headquarters: Central and Western District, Hong Kong
Founded: 1986

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