OVERVIEW:

The Senior Program Manager oversees and coordinates various projects and initiatives across IT and business operations. S/he is responsible for ensuring that IT projects/programs are aligned with business objectives and is responsible for driving projects/programs to success, ensuring all deliverables are delivered within predefined project scope on schedule within budget. This is not an administrative PM role. S/he must be able to execute and drive project activities at the floor level.

Here are some of the EXCITING things you’ll get to do:

1. Work with IT and business leaders to ensure strategic alignment between business strategies and project/program objectives. Define scope, management and execution plan and manage to the plan.
2. Provide full scope of effective project management on all project activities, including stakeholder expectations, project scope and requirements, communications, change, resources, and task execution.
3. Work across all IT and business functional areas, including all IT service vendors, and drive activities to completion.
4. Ensure on time and on budget delivery of all project artifacts and deliverables.
5. Analyze and manage project dependencies, risks, and issues and bring all to resolution within project schedule.
6. Ensure that all IT projects within the program adhere to the highest standards of quality and comply with regulatory requirements.
7. Obtain and effectively utilize all project resources.
8. Manage vendor relations and drive vendor deliverables and artifacts.
9. Meet project financial objectives by forecasting, preparing financial updates, scheduling expenditures, analyzing variance, and initiating/executing corrective actions.
10. Effectively report on project progress to all levels, including senior management team, and bring full transparency to all stakeholders.
11. Work with teams across the globe to coordinate and manage resources effectively.

PRIOR WORK EXPERIENCE

1. 12+ years of IT experience managing IT projects with system implementations, including solutioning, architecture design, system development, QA, and resource management.
2. 10+ most recent years hands on experience leading the execution of full end-to-end IT projects and portfolios, using both hybrid and agile methodologies.
3. Large scale project/program management experience driving large cross functional/geographic location teams through execution and delivery.
4. Proven capabilities in IT project financial management.
5. 8+ years with managing vendor project delivery and offshore delivery.
6. Solid experience with implementing/upgrading eCommerce or ERP systems.

REQUIRED ATTRIBUTES & SKILLS:

1. Strong leadership, interpersonal, and communication skills (oral and written).
2. Proficient and working experience with MS Project/SmartSheet, Visio, Jira/Confluence, MS Excel (in depth knowledge of formulas, macros, graphs) and PowerPoint.
3. Working experience in program/project management methodologies, best practices and standards, deliverables and reporting.
4. Strong negotiation and influencing capabilities and in-depth analytical skills.
5. Risk/issue management and mitigation, communication management, change management, resource management.
6. Ability (and experience) to lead business case development efforts, including crafting relevant documentation and presentations for Business/Finance review.
7. Solid organization skills to effectively manage/organize project artifacts/deliverables.
8. Working experience with facilitating efficient and effective virtual project team workshops and meetings.
9. Strong vendor management skills.
10. Ability to work, act, and think independently with minimal oversight.
11. Hands on and be willing/capable to perform detailed tasks in addition to providing project directions to the team.
12. Flexible with work assignment. Ability to support project go live or immediate issue/bug/defect resolution during off hours when needed.
13. Experience in DTC and/or Consumer Experience is desired.
14. Ability to serve as a mentor/coach and role model to the project team.

EDUCATION/CERTIFICATION:

• Bachelor’s degree in business administration or technical discipline (or equivalent experience).
• Advanced degree or professional training in IT Project Management and/or Effective Communications are preferred.
• Certified Scrum Master/Product Owner preferred.

TRAVEL

Travel is required per project requirements, including international travels. Expect to be 15% +/-.

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