Documentation Administrator with Spanish

As the Documentation Administrator with Spanish (12 months) in Cluj-Napoca you will manage all Sales Office documentation and ensure customer requirements are met accurately and on schedule. Acting as the single point of contact (SPOC) for all documentation matters, you will oversee the process from initiation through to closure and post-delivery if needed. You will ensure that all requested documents are properly stored, easily accessible, and released appropriately reviewing blueprints, drawings, and engineering files to support manufacturing and other departments.

We look forward to seeing your application!

• Develop and maintain Emerson documentation standards, including layout and content.

• Study drawings, specifications, and product samples to prepare user documentation such as how-to guides and instruction manuals.

• Create Documentation Dossiers per user requirements for MRO and service orders, including table of contents, cover sheets, bookmarks, and citations.

• Collect, organize, and perform quality control on electronic documentation from factories, COFs, and other sources.

• Produce and deliver approval and final documentation in required formats (electronic, paper, CD-ROM), ensuring high presentation standards.

• Update ERP systems (OCM, CRM, Oracle) with documentation status and maintain alignment with business requirements.

• Serve as the single point of contact (SPOC) for all documentation-related matters, ensuring timely responses to internal and external queries.

• Collaborate closely with Sales Engineers, Project Managers, Order Administrators, and Drawing Teams to align documentation with customer and factory orders.

• Act as escalation point for documentation execution issues and support dispute management with Order Management.

• Archive soft copies, review published materials for improvements, and continuously enhance knowledge of products, business processes, and documentation tools.

You anticipate customer needs and provide services that are beyond customer expectations. You quickly and decisively take actions in fact-changing, unpredictable situations. You deliver messages in a clear, compelling, and concise manner. You seamlessly adapt style to fit the specific needs of others.
 

• University degree
• Strong verbal and written communication skills in Spanish and English
• Good level of using Microsoft Office package
• Strong organizational skills and a continuous drive to expand knowledge and learn new concepts

• Quality/document control experience

• Administration experience