Customer Success Manager

The Role

Nasdaq’s Corporate Platforms business provides technology and solutions that help organisations navigate the capital markets, strengthen their governance and engage with their stakeholders.

Within Corporate Platforms, our Governance Solutions business helps boards and leadership teams communicate, collaborate and make decisions more effectively.

Our clients use Nasdaq Boardvantage® to simplify board and leadership meetings, improve collaboration and support strong corporate governance.

Our Customer Success team looks after clients once they join Nasdaq. As a Customer Success Manager (CSM), you’ll establish relationships with your own portfolio of clients, help them get the most from Nasdaq Boardvantage and make sure they feel supported throughout their journey with us.

You’ll work with a broad range of organisations, from FTSE 100 companies to smaller businesses and not-for-profit organisations. It’s a great opportunity for someone who enjoys working with people, is comfortable with technology and wants to develop a career in Customer Success.

Key Responsibilities:

• Handling day-to-day client requests and making sure questions and concerns are handled accurately and promptly.
• Building strong relationships with your clients and becoming a trusted point of contact.
• Delivering training and sharing best practice to help clients get the most from Nasdaq Boardvantage.
• Working closely with Sales and Account Directors to support client retention and identify accounts that may need additional support.
• Spotting opportunities where clients could benefit from additional products or services.
• Working with colleagues across Product, Sales, Support and other teams to represent client feedback and requirements.
• Keeping up to date with product developments and helping clients understand new features and functionality.
• Getting involved in projects that improve the client experience, our internal processes and the way we work as a team.

Requirements

You don’t need to know everything about corporate governance on day one. We’re looking for someone who is curious, organised and enjoys working with clients and technology.

To succeed in this role, we expect you to have:

• Around 1-3 years experience in a B2B, customer-facing or service environment.
• Strong written and verbal communication skills.
• Confidence presenting, explaining processes and helping others learn.
• Great attention to detail and the ability to coordinate and prioritise your workload.
• A proactive approach and a genuine interest in delivering a great client experience.
• An interest in technology and a willingness to learn new products and tools.

It would be great if you also have:

• Experience in Customer Success, account management, client services or service delivery.
• Fluency in another European language, particularly German or Spanish.
• Experience with tools such as Microsoft 365, Salesforce, Jira or Pendo.
• An interest in AI and how tools such as Microsoft Copilot can make everyday work more effective.
• Some knowledge of corporate governance, or an interest in learning about the industry.
• An interest in technology and keeping up with new products and ways of working.

What We Offer

This is an opportunity to build your career in Customer Success within a global technology business. You’ll have ownership of your own client relationships while working alongside experienced colleagues across Customer Success, Sales, Product and Support. You’ll develop skills in client relationship management, presenting and training, technology, problem-solving and working with senior stakeholders, with plenty of opportunity to learn as you go.

We offer a competitive, well-rounded rewards package that supports you and your family - inside and outside work. Actual pay depends on your skills, experience, education, and location. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), as well as the following benefits:

• Employee Stock Purchase Plan
• offering discounted company shares
• Pension matching
• 28 paid vacation days
• 6 additional days off per year
• Extra vacation time based on tenure
• Work from (almost) anywhere – up to 20 days/year
• Paid time off to volunteer
• Health insurance
• 24/7 mental health support for you and your family
• Global mentoring program
• Unlimited access to e-learning platforms
• Hybrid work setup- 3 days a week in office

For more information, visit Nasdaq Benefits & Rewards Career Pge.

Apply today

This is a full-time, hybrid position based in London, with three days per week in the office. Our selection and interview process is ongoing, so we encourage you to apply as soon as possible.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.