B

Baystate Health

Operates regional hospitals and health services

Phlebotomist - Inpatient, Outpatient

Full-Time
$20.79 - $28.08/hr
Entry
Holyoke, MA, USA
In Person
Medical, Clinical & VeterinaryDiagnostics & Laboratory Professionals

About the job

Requirements
  • A high school diploma or equivalent is required.
  • Basic technical training in phlebotomy, specimen collection, aseptic techniques, and medical terminology is required.
  • Strong communication, organizational, and customer service skills are required.
  • Ability to work independently and as part of a team in a fast-paced healthcare environment is required.
  • A valid Massachusetts driver's license in good standing is required for positions involving travel between locations.
Responsibilities
  • Perform blood draws and collect specimens from patients of all ages using proper identification and safety procedures.
  • Accurately label, process, and transport specimens for laboratory testing.
  • Provide a positive patient experience through compassionate care and customer service.
  • Maintain accurate documentation and laboratory supplies, and keep a clean, safe work environment.
  • Collaborate with laboratory staff and clinical teams to ensure timely specimen collection and processing.
  • Support multiple outpatient locations as needed for PSC float positions.
Desired Qualifications
  • Phlebotomy certification is preferred.

About the company

B

Baystate Health

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Website

Baystate Health is a large healthcare organization serving western Massachusetts with about 13,000 employees and five hospitals that together house around 980 beds. It provides a wide range of patient care and community health services and aims to improve the health of people in its communities every day with a focus on quality, safety, value, and experience. Its work spans patient care from the bedside to education and workplace health, reflecting a community-first mission where treating people with dignity and equity matters. The organization positions itself as a major regional provider and economic driver, emphasizing accessible care and local impact. What sets Baystate Health apart is its scale in western Massachusetts, its integrated approach to care and community health, and its role as a local employer and leader in health outcomes. The goal is to make healthcare accessible and to continually improve health and wellness for the communities it serves.

Company Size

5,001-10,000

Company Stage

Grant

Total Funding

$3.9M

Headquarters

Springfield, IL

Founded

1873

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Simplify's Take

What believers are saying

  • November 1, 2026 Mercy affiliation adds Baystate Mercy Hospital and Sister Caritas Cancer Center.
  • Oracle-powered MyBaystate Health launches November 1, 2026, improving access, messaging, and scheduling.
  • Baystate named Dr. Seth Gemme August 7, 2026, strengthening physician-led operations and throughput.

What critics are saying

  • June 2026 layoffs hit 22 departments; nurses reported lost transport and thinner staffing.
  • Baystate Franklin nurses rejected Baystate’s June 10 contract offer, escalating labor and safety conflict.
  • Baystate warned of a $146.7 million annual loss; persistent cuts threaten service continuity.

What makes Baystate Health unique

  • Baystate Health has served western Massachusetts since 1883 as the region’s safety-net system.
  • Oracle Health partnership spans twenty years, now covering EHR, portal, accounting, and AI.
  • Baystate is integrating Mercy Medical Center, preserving local ownership and expanded regional reach.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Health Savings Account/Flexible Spending Account
  • 403b retirement company match & annual company contribution increase based on years of service.
  • Wellbeing programs that include but are not limited to mental, physical, and financial health
  • Sign on bonus

Growth & Insights and Company News

6 month growth

1%

1 year growth

8%

2 year growth

9%
PR Newswire
Nov 1st, 2026
Baystate Health welcomes Baystate Mercy Hospital into its integrated Health System, strengthening regional access to care.

Baystate Health welcomes Baystate Mercy Hospital into its integrated Health System, strengthening regional access to care. Nov 01, 2026, 12:56 ET Implementation of Modernized Electronic Health Record Streamlines Care Coordination SPRINGFIELD, Mass., Nov. 1, 2026 /PRNewswire/ - Today, Baystate Health is excited to announce it has integrated Baystate Mercy Hospital, its joint venture affiliates, and 45 medical group entities in Massachusetts into Baystate Health, including implementing a new, modernized Oracle Health Electronic Health Record across the system and at Baystate Mercy Hospital. These monumental transitions reflect extensive planning, collaboration, and a shared vision for the future of health care in Western Massachusetts: preserving and strengthening access to care, ensuring patients continue to receive safe, high-quality care locally, and enhancing our information technology for our physicians, nurses, team members, and patients. "This is a pioneering day for Baystate Health as we welcome Baystate Mercy Hospital to our health system and launch our modernized Oracle Health electronic health record both on the same day," said Peter D. Banko, President & CEO, Baystate Health. "Few organizations are given this opportunity to preserve a 152-year legacy and write the next chapters in that same story. The Sisters of Providence shaped the social fabric of Western Massachusetts by going where the need was greatest and building enduring institutions that provided care to the sick, vulnerable, poor, or forgotten. As we welcome our newest team members and continue our work together, we honor that legacy and carry forward our mission to deliver compassionate, quality and accessible care for all." Over the past seven months, Baystate Health has been preparing to integrate Baystate Mercy Hospital and its affiliated clinics, including bringing care teams across the system onto a unified electronic health record system and launching MyBaystate Health, a new, secure and modern patient portal. These investments are designed to create a more seamless and connected experience for patients and care teams, making it easier to navigate care and ensure health information is available to providers coordinating care. While the hospital and medical practices have a new name, patients will continue to receive care from the care team members they know and trust, at the same locations across Springfield, Chicopee and Agawam, with no impact to their insurance coverage. Patients with already scheduled appointments will move forward as planned and there are no changes to contact phone numbers for the hospital or clinics. "Our focus since April has been on Day 1 readiness - our people, our patients, and the systems that support delivering care for our community," said Banko. "Springfield must have two thriving, growing, successful hospitals. That is absolutely essential for health care and economic growth in our region. After we stabilize over the next few weeks, our physicians and clinicians will be leading efforts to find the way best ways for two hospitals six blocks apart to collaborate, expand access, and improve quality, safety, and patient experience." Baystate Mercy Hospital's Emergency Department is open 24/7 and is now staffed by Baystate Health's board-certified emergency medicine faculty. The Sister Caritas Cancer Center's integration into Baystate Health's cancer program represents a significant step forward in delivering comprehensive, patient-centered cancer care, and becoming stronger together. "It's an exciting day for our community and team members, and we've worked hard to provide uninterrupted access and continuity of services," said Andrew Ritz, who has been leading the integration efforts and will now serve as the President & COO at Baystate Mercy Hospital. "Throughout the integration process, it has become clear that we are far more similar than different. We want a growing Baystate Mercy Hospital. We want a strong and stable Baystate Health. And we want to improve access to compassionate and quality care, right here in our community, while delivering an exceptional experience - for every patient, every physician, and every team member." Together, the integration of Baystate Mercy Hospital and the launch of these new technologies mark the beginning of a new chapter for Baystate Health, focused on creating a creating a connected, seamless, accessible healthcare experience close to home. To keep the community informed, a website page on BaystateHealth.org includes information and updates about the integration: www.baystatehealth.org/mercy. About Baystate Health Baystate Health, together with its health plan, Health New England, is a not-for-profit, integrated healthcare system and the largest in western Massachusetts. Serving more than 800,000 people across western New England, Baystate includes an academic medical center, children's hospital, three community hospitals, outpatient practices, home health and hospice services, and a regional health plan. Health New England provides coverage to approximately 160,000 members through commercial, Medicare Advantage, and Medicaid (MassHealth) plans. United by a mission to advance our communities' health for all, Baystate Health and Health New England deliver high-quality, compassionate care with a focus on quality, safety, value, and experience. Learn more at BaystateHealth.org. SOURCE Baystate Health System

BusinessWest
Oct 9th, 2026
Baystate Health to host Diabetes Day.

Baystate Health to host Diabetes Day. HOLYOKE - Baystate Health will host Diabetes Day on Oct. 12, from 1 to 4 p.m. at 361 Whitney Ave. in Holyoke, bringing together Baystate Pediatric Endocrinology patients living with type 1 diabetes and their families for an afternoon of fun, connection and support. The free event will provide an opportunity for patients and families to meet others who share their experiences while enjoying a variety of games, crafts and activities. Activities will include Jenga, Connect 4, Yahtzee, bracelet making, water bottle decorating and more. "Living with type 1 diabetes can be a journey for the whole family, and opportunities to connect with others who understand that experience can be meaningful," said Dr. Michele Gortakowski, chief, Division of Pediatric Endocrinology and Diabetes, Baystate Health. "Diabetes Day is about creating a welcoming space where children can have fun, families can connect and everyone can feel part of a supportive community." The event also will feature a parent breakout session led by Brent Kalette, director of Camp Joslin at The Barton Center for Diabetes Education. The session will provide parents with an opportunity to connect and share experiences while their children participate in activities. Diabetes Day is designed for children and adolescents of all ages with type 1 diabetes and their families.

Nexstar Media Group
Oct 1st, 2026
Baystate Health appoints chief of emergency medicine for future Mercy Hospital.

Baystate Health appoints chief of emergency medicine for future Mercy Hospital. Posted: Sep 30, 2026 / 09:37 PM EDT Updated: Sep 30, 2026 / 09:37 PM EDT SPRINGFIELD, Mass. (WWLP) - Baystate Health has appointed Dr. Daniel Shaw as chief of emergency medicine at the future Baystate Mercy Hospital, the health system announced Wednesday. Shaw joined Baystate Health on Sept. 1 and will lead the emergency medicine team of physicians and advanced practice providers at Baystate Mercy Hospital. The planned transition of Mercy Medical Center to Baystate Health is set for Nov. 1, 2026, pending regulatory approvals. Baystate Health said maintaining 24/7 emergency care at Mercy will remain a priority following the transition. Mercy's Emergency Department sees about 45,000 visits each year. Beginning Nov. 1, the department is expected to be staffed by Baystate's board-certified emergency medicine faculty. In his new role, Shaw will work with other hospital service lines and Baystate Health leadership to develop patient care processes as Mercy integrates into the health system. He will also help shape the future direction of the emergency department. Before joining Baystate Health, Shaw held leadership positions at Beth Israel Deaconess Medical Center, where he served as assistant ED operations director, and at UMass Harrington Hospital, where he was associate chief. His areas of expertise include quality improvement and the optimization of interfacility patient transfers. He has also focused on mentoring and education. "We are thrilled to welcome Dr. Shaw to Baystate Health. His proven leadership in emergency medicine, commitment to quality and innovation, and passion for patient-centered care make him the ideal person to lead our new emergency team at Baystate Mercy Hospital. We are confident that Dr. Shaw will help us deliver exceptional emergency care to our community as we embark on this exciting new chapter," said Peter Antkowiak, MD MPH, interim chair of the Department of Emergency Medicine at Baystate Health. Shaw earned his medical degree from Yale School of Medicine and completed his emergency medicine and ED administration training at Beth Israel Deaconess Medical Center. He also holds a Master of Clinical Service Operations from Harvard Medical School.

BusinessWest
Sep 30th, 2026
Baystate Health appoints Dr. Daniel Shaw chief of Emergency Medicine at Mercy.

Baystate Health appoints Dr. Daniel Shaw chief of Emergency Medicine at Mercy. SPRINGFIELD - Baystate Health announced the appointment of Dr. Daniel Shaw as chief of Emergency Medicine at the future Baystate Mercy Hospital. The planned transition of Mercy Medical Center to Baystate Health on Nov. 1 is subject to regulatory approvals. Continued access to Mercy's Emergency Department for 24/7 emergent care remains vitally important for the community and Baystate Health after the transaction closes. There are 45,000 ED visits to Mercy every year, and the Emergency Department will be staffed by Baystate's board-certified, emergency-medicine faculty as of Nov. 1. Shaw joined Baystate Health on Sept. 1, bringing extensive expertise as an emergency medicine physician, administrator, educator, and researcher. In his role, he will lead the emergency medicine clinical team of physicians and advanced practice providers at Baystate Mercy Hospital. He will also collaborate with other service lines and system leadership to develop innovative patient care processes as Baystate Mercy Hospital integrates into the Baystate Health system. He will play a pivotal role in shaping the Emergency Department's future as a cornerstone of the hospital's patient care mission. Prior to joining Baystate Health, Shaw held leadership roles at Beth Israel Deaconess Medical Center (BIDMC) as assistant ED Operations director and at UMass Harrington Hospital as associate chief. He is recognized for his expertise in quality improvement, optimizing interfacility patient transfers, and his dedication to mentoring and education. "We are thrilled to welcome Dr. Shaw to Baystate Health," said Dr. Peter Antkowiak, interim chair of the Department of Emergency Medicine at Baystate Health. "His proven leadership in emergency medicine, commitment to quality and innovation, and passion for patient-centered care make him the ideal person to lead our new emergency team at Baystate Mercy Hospital. We are confident that Dr. Shaw will help us deliver exceptional emergency care to our community as we embark on this exciting new chapter." Shaw received his medical degree from Yale School of Medicine and completed his emergency medicine and ED administration training at BIDMC. He also holds a master of clinical service operations degree from Harvard Medical School.

Baystate Health
Sep 16th, 2026
Baystate Health names Dr. Agnes McAuliffe Medical Director of the Sister Caritas Cancer Center at the future Baystate Mercy Hospital.

Baystate Health names Dr. Agnes McAuliffe Medical Director of the Sister Caritas Cancer Center at the future Baystate Mercy Hospital. September 16, 2026 SPRINGFIELD, Mass - Baystate Health announced today that Dr. Agnes McAuliffe has been named Medical Director of the Sister Caritas Cancer Center at the future Baystate Mercy Hospital. The planned transition of Mercy Medical Center to Baystate Health on November 1, 2026, is subject to regulatory approvals. "Dr. McAuliffe's compassionate, patient-centered approach and strong commitment to delivering safe, high-quality care make her an outstanding leader for this important role," said Dr. Rawad Elias, Vice President and Medical Director, Cancer Services, Baystate Health. "In addition to the trust we have in her clinical judgment and expertise, we value her deep commitment to patients, team members, and the future of cancer care at the Sister Caritas Cancer Center. I am confident in her abilities to build on the strengths of both our organizations to advance cancer care and preserve the compassionate care and expertise that have defined the Sister Caritas Cancer Center." As Medical Director, Dr. McAuliffe will lead the cancer program at the Sister Caritas Cancer Center while also helping to guide the broader Baystate Health cancer program and shape the future of cancer care for its community. She will collaborate with the physicians and team at the Sister Caritas Cancer Center to build the clinical team and resources needed to support its patients and ensure Baystate Health continue to provide compassionate, high-quality, and accessible cancer care. An important part of her role will be to understand what works well today and where improvements can be made, and to partner with all stakeholders to build the program's future. Dr. McAuliffe brings a wealth of experience and expertise to her new role. She is triple board-certified in internal medicine, hematology, and medical oncology. Dr. McAuliffe completed the honors program at the University of Connecticut as a presidential scholar. She earned her medical degree at the University of New England in Maine, then returned to the University of Connecticut for her internal medicine residency and oncology and hematology fellowship training. She currently sees patients in Springfield for all cancers and blood disorders. "It is a privilege to serve our patients and families during this important time of transition," said Dr. McAuliffe. "At the Sister Caritas Cancer Center, we are committed to delivering compassionate, expert cancer care that makes a difference in people's lives. As we move forward, it is our responsibility to honor and continue the Sister Caritas Cancer Center's legacy of care, ensuring that our community receives the highest quality treatment and support now and into the future." About Baystate Health Baystate Health is a not-for-profit, integrated healthcare system with hospitals, physician practices, a health plan and more serving over 800,000 people throughout western New England. Baystate Health is the safety net provider in Western Massachusetts. With roots dating to the founding of Springfield Hospital in 1883, Baystate Health has been providing high-quality, compassionate and accessible care in the Pioneer Valley for more than 140 years and continues to be a pillar of its community - rooted here, serving here, and helping generations thrive here. With a focus on advancing health for all, Baystate is not only a keystone of the region, it is a national leader in healthcare.