Dental Treatment Coordinator

At The Smilist, we are committed to providing high-quality dental care in a warm, welcoming, and professional environment. Our team is passionate about creating positive patient experiences and making lives better, one smile at a time. We are looking for a reliable, friendly, and motivated Treatment Coordinator  to join our growing team and support our commitment to exceptional patient care.

Take a Glance at the Role!

• Location: West Seneca, NY
• Schedule: Full Time - Monday through Friday; one evening shift every 3rd Wednesday
• Pay Range: $22.00-$25.00 per hour
• Benefits: Health, dental, and vision insurance, plus opportunities for professional growth

What You’ll Do

• Coordinate Treatment Plans: Present and review personalized treatment plans, helping patients understand their recommended care, treatment options, and next steps.
• Build Compassionate Relationships: Communicate with patients in a friendly, professional, and compassionate manner, creating a positive experience from check-in to checkout.
• Support Front Office Operations: Answer incoming phone calls, direct inquiries, relay messages, and assist with scheduling and patient communications.
• Manage Patient Check-In: Welcome patients, verify insurance information, confirm personal details, and ensure patient records are accurate and up to date.
• Assist with Financial Arrangements: Discuss treatment costs, review financial options as appropriate, and collect patient payments.
• Coordinate Patient Flow: Communicate patient arrivals to the clinical team promptly and help keep the daily schedule organized and running efficiently. 
• Maintain Accurate Records: Manage administrative documentation and ensure patient information is organized, complete and handled confidentially. 
• Support Practice Growth: Proactively follow up with patients, help schedule outstanding treatment, and encourage patients to move forward with the care they need.
• Work as a Team: Collaborate with doctors, clinical staff, and the front office team to deliver an exceptional patient experience and support the overall success of the practice.

What We’re Looking For

• Previous experience in dental administration or dental office setting preferred; treatment coordination or treatment planning experience is a plus.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with patients.
• A patient-focused mindset and a genuine interest in helping people achieve their dental health goals.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and thrive in a fast-paced environment,
• A proactive, dependable, and positive attitude with a strong team-oriented mindset.
• Familiarity with Dentrix is preferred, but not required.
• A willingness to learn, grow, and contribute to a collaborative work place.

What We Offer

• Competitive compensation
• Comprehensive benefits package, including health, dental, and vision insurance, along with additional benefits.
• Opportunities for professional development and career growth
• A supportive team environment where your contributions make a difference.
• The opportunity to help patients maintain healthier smiles while building lasting relationships within the community.

If you are passionate about patient care, enjoy working as part of a collaborative dental team, and are looking for an opportunity to grow your career, we encourage you to apply and join The Smilist team.