Operations Specialist

BitGo is the leading infrastructure provider of digital asset solutions, offering custody, wallets, staking, trading, financing and settlement out of regulated cold storage. Founded in 2013, BitGo is the first digital asset company to focus exclusively on serving institutional clients. BitGo is dedicated to advancing a digital financial services economy that is borderless and accessible 24/7. With multiple Trust companies around the world, BitGo is the preferred security and operational backbone for more than 1,500 institutional clients in 50 countries, including many of the world’s top brands, cryptocurrency exchanges and platforms. BitGo also secures approximately 20% of all on-chain Bitcoin transactions by value and is the largest independent digital asset custodian. For more information, please visit www.bitgo.com.

The Operations Specialist will work on site for BitGo Europe in Frankfurt. This individual will be responsible for performing high volume, complex, confidential operational activities, in accordance with company policies and procedures. Working hours and essential duties and responsibilities are set out below. The duties include, but are not limited to, those listed. 

Working hours

• Part-time position of 20 hours per week (Monday to Friday), plus Sunday shifts of about 4 hours (up to 24 hours per week in total), on site in Frankfurt.
• Monday to Friday, 6:00 pm to 10:00 pm (4 hours per day).
• Sundays: initially on a call-on/call-off basis, with shifts announced at least four days in advance. We plan to introduce a regular Sunday shift of about 4 hours, mainly between 1:00 pm and 4:00 pm, with some flexibility to adjust to client demand. Sunday work is compensated with time off in lieu in line with the German Working Time Act.

Responsibilities 

• Provide operational support for crypto and banking transactions, ensuring secure handling and post-transaction monitoring until on-chain settlement is confirmed.
• Support the withdrawal verification process for both regular and unscheduled client requests.
• Prepare daily, monthly and quarterly reconciliations of crypto and fiat accounts, covering transactions as well as Assets under Custody (AuC), and produce the related internal reports.
• Troubleshoot account issues, answer inquiries promptly, and work with Sales, KYC/AML, IT Security and Customer Success to resolve problems.
• Maintain the hardware and software needed for daily operations, check that backup systems are in place, and support updates such as new token support.
• Support the full client onboarding process, ensuring institutional and retail clients are onboarded efficiently and in line with regulatory requirements.
• Carry out KYC/AML due diligence reviews, including verifying client documentation, ownership structures and source of funds, and applying sanctions and risk checks.
• Maintain complete, accurate and audit-ready client records across our internal tools.
• Open, maintain and close client accounts, completing all tasks accurately and on time.
• Monitor client accounts throughout the customer lifecycle, including periodic KYC reviews and updates to client risk profiles.
• Work closely with the KYC/AML team and escalate irregularities or open compliance questions.
• Support the Compliance team with first-level screening of sanctions, PEP and adverse media alerts, and with first-level review of transaction monitoring and trade surveillance alerts.
• Carry out approved compliance decisions operationally, such as account restrictions, offboarding steps and returns of funds, and handle Travel Rule data, including follow-ups with counterparty providers.
• Support the Finance team with invoice recording, ledger maintenance, and review and forwarding of trading and stablecoin income.
• Support the Risk and InfoSec teams with vendor follow-ups, periodic vendor risk assessments and quality reviews of governance documents.
• Help with day-to-day office management, including mail handling and coordination with facility management. 

Requirements 

• Bachelor’s degree or equivalent, or 1–2 years of experience in operations, banking or financial services, with a genuine interest in digital assets.
• Prior exposure to KYC/AML, reconciliations or financial operations is an advantage.
• Clear written and spoken communication in German and English, with internal and external stakeholders.
• Accuracy and strong attention to detail, with a commitment to continuously improving daily workflows.
• Well organized and confident with email, spreadsheets and databases to manage and track tasks.
• Strong sense of urgency when serving internal and external clients, with prompt responses and support.
• Analytical, solution-oriented mindset, with active listening skills to help resolve issues.
• Ability to prioritize, multi-task and meet deadlines in a dynamic environment.
• Team player with sound and growing judgment, ready to collaborate and learn from others.
• Availability for evening and Sunday work, as set out under Working hours.
• Part-time position of 20 hours per week plus Sunday shifts (up to 24 hours in total).
• BitGo as your primary employer; any secondary employment requires prior written approval.

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want to be part of the team that changes the world’s financial markets.

Here are some of the benefits* of working at BitGo: 

• Free custom lunches, dinners and snacks
• Computer equipment and workplace furniture to suit your needs
• Great colleagues and inspiring environment
• *Benefits may vary based on location

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.