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Service Champions

Residential plumbing, heating, and cooling services

Customer Service Representative

Customer SupportConfirmed live in the last 24 hours
Full-timeBrea, CA, USA

About the Job

Requirements

  • Three to five years of call center experience.
  • Ability to type at least 45 words per minute while talking and multitasking.
  • Proficiency with Microsoft Suite.
  • Strong communication, problem-solving, and customer service skills.
  • Open availability for shifts scheduled Monday through Friday between 8 a.m. and 7 p.m. and Saturdays between 8 a.m. and 5 p.m.

Responsibilities

  • Manage a high volume of inbound and outbound calls to schedule appointments.
  • Identify client needs, provide solutions, and resolve concerns professionally.
  • Document client interactions accurately while managing multiple tasks.
  • Meet productivity goals and maintain high-quality service standards.
  • Develop working knowledge of the company's products and services.
  • Work in an office environment, remain stationary for extended periods, frequently operate a computer and standard office equipment, occasionally move items up to 20 pounds, communicate and exchange accurate information with internal and external stakeholders, and work under centrally controlled fluorescent lighting.

Desired Qualifications

  • HVAC or plumbing industry experience.
  • Service Titan experience.
  • Bilingual ability in Spanish.

About the Company

Service Champions

Residential plumbing, heating, and cooling services

Service Champions Plumbing, Heating & AC provides residential plumbing, heating, and air conditioning services across Southern California, including Orange, Los Angeles, Riverside, and San Bernardino counties. Their offerings cover installations, repairs, and maintenance for HVAC and plumbing, performed by certified technicians who ensure reliable service. They emphasize transparent pricing with no hidden fees, providing fair quotes and upfront service costs. In addition to standard home services, they engage in 'Good Deeds' for customers and the community, such as small free repairs or tasks like changing lightbulbs or cleaning gutters, to strengthen customer relationships. The company earns revenue from service fees for installations, repairs, and maintenance contracts. Overall, their goal is to deliver dependable home comfort solutions with clear pricing while building trust and a positive community reputation.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Brea, CA
Founded
2000

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