Compliance Analyst - Safety Monitoring, NAST Safety & Compliance

Description

Amazon's North American Surface Transportation Safety & Compliance team (NAST S&C) is looking for a Compliance Analyst to join Safety Monitoring. Safety Monitoring assesses carrier safety performance against Amazon's standards. We use FMCSA Safety Measurement System (SMS) data and Amazon's Violation Rate Metrics (VRM), and we take action when a carrier falls below the standard.
This role can be assigned to third-party (3P) carrier monitoring or to monitoring for Amazon's own fleet, Transportation Operations Management (TOM). The core work is the same in both. You will run recurring monitoring steps on a fixed schedule, pull and validate data, keep every case record current, and report results. The work follows written procedures and thresholds. Each result can drive an enforcement or safety action, so you will check the data before it moves. You will report to the Safety Monitoring manager and escalate anything that falls outside the procedure.


Key job responsibilities
All assignments
• Pull safety data from FMCSA SMS and internal sources on the monthly schedule.
• Validate records against source data before anything goes out. Reconcile the counts, spot-check individual records, and document what you checked.
• Keep SIM and Asana updated together so the current status of every case lives in one place.
• Prepare recurring metrics for business reviews, such as suspension and reinstatement counts, exception outcomes, inspection results, and cycle timeliness.
• Keep procedure documents current and recommend process improvements.
• Escalate data discrepancies, new types of cases, and anything with possible legal exposure.
3P carrier monitoring
• Prepare the monthly BASICs and VRM suspension and reinstatement lists against the written thresholds.
• Log carrier exception requests, build each case file against the written criteria, and present cases at the weekly exception review.
• Record every review decision as granted, denied, or pending final review.
• Submit suspension and reinstatement tickets to Carrier Health and confirm they were actioned.
• Send carrier notifications from approved templates after a decision is recorded. Answer carrier questions about their status against the standard, and route anything outside the templates to your manager.
• Monitor carriers under review each week for new violations, out-of-service events, and safety rating changes.
TOM fleet monitoring
• Run the same monitoring steps for Amazon's own fleet. Track roadside inspection results, out-of-service events, violations, and BASIC results for TOM.
• Report trends and open items to TOM safety and operations leaders on a set schedule.
• Flag changes that need attention, such as a rising violation rate or a new out-of-service event, to your manager and TOM safety leaders.
Basic qualifications
• Bachelor's degree or equivalent
• 2+ years of professional or military experience
• Work 40 hours/week, and overtime as required
• Experience analyzing data in Excel, including pivot tables and lookups
• Knowledge of SQL
Preferred qualifications
• Working knowledge of FMCSA regulations, the CSA program and BASICs, or roadside inspection and out-of-service criteria
• Experience supporting a motor carrier or fleet DOT safety program
• Experience working cases in a ticketing or case management system
• Experience writing to external business partners in a regulated setting
• Experience checking data across more than one system before acting on it

Basic Qualifications

- 1+ years of working with computers and Microsoft Office products and applications experience
- High school or equivalent
- Work 40 hours/week, and overtime as required
- Are 18 years of age or older
- Experience using data to drive root cause elimination and process improvement

Preferred Qualifications

- Experience with end-to-end project management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.