Service Logistics Manager

POSITION SUMMARY:
The Service Logistics Manager is responsible for leading the team and operations supporting the end-to-end flow of service parts, materials, repairs and returns.
The role provides direct leadership and management of the Service Logistics team, including
shipping, material handling, repair operations, parts and RMA, and inventory/procurement activities.
The Service Logistics Manager is accountable for team performance, resource planning, development
and operational execution, while ensuring that parts and materials are available, accurately
controlled and delivered on time to support customer commitments and field-service requirements.
The position will also drive the development of scalable processes, controls and performance
measures as the Services business grows and integrates further with Schneider Electric.
Key Responsibilities:
1. Team Leadership & People Management
• Lead and manage the Service Logistics team across shipping, material handling, repairs,
parts/RMA and inventory activities.
• Set clear objectives, responsibilities and performance expectations for team members.
• Conduct regular one-to-ones, performance reviews and development discussions.
• Coach and develop employees, identifying training and development requirements.
• Manage workload, priorities and resource allocation across the different functions.
• Build cross-training and succession plans to reduce single points of dependency.
• Support recruitment and onboarding as the function grows.
• Create a culture of accountability, ownership, safety and continuous improvement.
• Address performance and capability gaps where required.
• Develop the organization and skills required to support future growth of the Services
business.
2. Service Logistics & Shipping
• Lead domestic and international service shipping activities.
• Ensure customer, field-service and spare-parts shipments are delivered accurately and on
time.
• Oversee inbound and outbound service material.
• Manage urgent and critical service shipments.
• Coordinate carriers, freight forwarders and internal logistics organizations.
• Ensure appropriate documentation is maintained for international shipments.
• Work with Trade Compliance on import/export requirements.
• Monitor freight performance, cost and delivery issues.
3. Material Handling & Warehouse Operations
• Lead the Service Material Handling team.
• Ensure efficient receiving, storage, picking, packing and staging.
• Maintain accurate material locations and ERP transactions.
• Establish clear controls for materials entering and leaving the service operation.
• Maintain safe, organized and efficient service storage areas.
• Drive 5S and continuous-improvement activities.
4. Spare Parts & Inventory Management
• Ensure appropriate availability of critical service spare parts.
• Establish and maintain stocking and replenishment requirements.
• Own service inventory accuracy and cycle-counting processes.
• Investigate inventory discrepancies and implement corrective actions.
• Monitor excess, obsolete and slow-moving inventory.
• Balance customer/service availability against inventory investment.
• Establish clear ownership and controls for service stock.
5. Parts & RMA Operations
• Lead the end-to-end operational RMA process.
• Ensure returns are tracked from authorization through receipt, assessment,
repair/replacement and closure.
• Maintain visibility of open and aging RMAs.
• Ensure required replacement parts are available and dispatched promptly.
• Coordinate with Technical Support, Quality and Engineering for technical investigation where
required.
6. Repair Operations
• Manage the Repair Technician team.
• Establish priorities based on customer and operational requirements.
• Monitor repair turnaround time, backlog and aging.
• Ensure repaired equipment is correctly returned to stock or shipped to the customer.
• Establish appropriate repair processes, documentation and controls.
• Coordinate recurring technical failures with Technical Support, Engineering and Quality.
7. Procurement & Material Replenishment
• Manage operational purchasing/replenishment activities within the Service Logistics team.
• Ensure service materials and consumables are ordered according to operational
requirements.
• Monitor supplier and factory lead times.
• Identify shortages and material risks before they affect service delivery.
• Coordinate expedites for critical requirements.
• Work with Schneider Electric Procurement rather than duplicating strategic sourcing
responsibility.
8. Operational Performance & Continuous Improvement
• Establish and manage KPIs for the Service Logistics organization.
• Regularly review team workload, capacity, backlog and performance.
• Standardize logistics, inventory, RMA and repair processes.
• Improve ERP transaction discipline and data accuracy.
• Identify opportunities to improve efficiency and reduce cost.
• Implement root-cause analysis and corrective actions for recurring operational issues.
• Support integration of the function into Schneider Electric systems, processes and standards.

WORK EXPERIENCE:
• 5+ years' experience in logistics, supply chain, warehouse, materials or service operations.
• Experience leading an operational team.
• Experience with inventory control, material handling, shipping and receiving.
• Working knowledge of ERP/WMS inventory transactions.
• Experience establishing and improving operational processes.
• Strong analytical and problem-solving capability.
• Ability to manage competing priorities and urgent customer requirements.
• Strong cross-functional communication skills

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 117,600 - USD 176,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

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Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

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