Full-Time

Enterprise Account Executive

Posted on 8/8/2025

SendBird

SendBird

201-500 employees

B2B chat, voice, video, support APIs

Compensation Overview

$230k - $300k/yr

Remote in USA

Remote

Category
Sales & Account Management (1)
Requirements
  • 5-7 years of technology sales experience
  • Relentless work ethic and dedication towards customers
  • A fast learner with a high level of energy, positivity, and a sense of humor
  • Strong alignment with company values
Responsibilities
  • Close upper mid-market and enterprise-level customers in a fast-paced and high-intensity environment
  • Focus on an outbound, self-sourced approach
  • Quickly build and nurture a 3-5x qualified sales pipeline
  • Maintain an extremely high level of customer-focused readiness and activities
  • Be willing and able to help grow the company in a multifaceted environment
Desired Qualifications
  • Formal SaaS sales training in an extremely competitive sales environment
  • Experience at a top-notch professional firm (investment banking, management consulting, etc)
  • Experience selling cloud-based and/or middleware solutions
  • Experience selling to enterprise-level developers and product teams
  • Experience in vertical industries (retail, health care, finance, ecommerce, travel and hospitality, etc.)

Sendbird provides business-grade communication tools through APIs for real-time chat, voice, and video to help companies engage customers. Its products include Sendbird Chat, a chat API that enables real-time messaging with features like moderation and offline messages; Sendbird Calls for voice and video interactions; and Sendbird Desk, an embedded support tool inside apps. The platform uses a subscription-based pricing model and targets a global B2B audience across industries, integrating messaging, voice, and video into existing applications to boost engagement and support. The key differentiator is an API-first, embeddable approach that delivers unified communication capabilities within a company’s own apps, enabling seamless customer interactions at scale. The overarching goal is to help businesses improve customer engagement, support, and retention by providing reliable, scalable communication tools that can be integrated into their products and workflows.

Company Size

201-500

Company Stage

Series C

Total Funding

$273M

Headquarters

San Mateo, California

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • Amazon partnership enhances AI capabilities and expands market reach via AWS integration.
  • Upstage Solar LLM integration boosts SmartAssistant for SMBs without engineering teams.
  • Business Messaging cuts SMS costs by 30% for 300 million monthly users across 4,000 apps.

What critics are saying

  • Twilio Flex AI Agents erode client base with 40% lower latency in 6-12 months.
  • OpenAI ChatGPT Enterprise Voice API commoditizes Voice 2.0, slashing revenues in 3-6 months.
  • EU AI Act mandates $5M compliance for Agent Steward, halting 25% European sales by Q3 2026.

What makes SendBird unique

  • Sendbird's Agent Steward autonomously manages multi-step customer workflows across chat, SMS, and email.
  • Omnipresent AI Agent delivers omnichannel continuity with contextual memory for seamless support.
  • Voice 2.0 enables proactive outbound engagement in over 100 languages before issues escalate.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

1%

2 year growth

0%
MarTech360
Aug 28th, 2025
Sendbird Sets New Benchmark for Voice AI and Omnichannel Orchestration

Sendbird Inc., the AI communications platform trusted by the world's largest brands, announced the availability of Sendbird voice AI, the only voice automation solution for customer service designed to handle the messiness of real conversations with accuracy and speed.

SiliconANGLE Media
Aug 26th, 2025
Sendbird launches voice AI agents to bring human-grade conversation to customer calls

Artificial intelligence communications and conversation platform Sendbird Inc. today announced the launch of Sendbird Voice AI, a voice automation solution for customer service designed to take the anarchy of real conversations and handle them with care.

Simply Wall St
Aug 12th, 2025
Amazon.com (AMZN) Partners With Sendbird To Enhance AI Capabilities And Market Reach

Amazon.com (AMZN) partners with Sendbird to enhance AI capabilities and market reach.

MarTech360
Jul 18th, 2025
Sendbird Appoints Charles Studt as Chief Marketing Officer to Advance Company's AI Innovation and Global Reach

Sendbird, the AI customer experience platform trusted by the world's largest brands, announced the appointment of Charles Studt to chief marketing officer (CMO).

PR Newswire
Apr 30th, 2025
Sendbird Launches First Omnipresent Ai Agent, Marking Shift From Reactive To Proactive Customer Support

AI agent resolves issues before they escalate by combining omnichannel continuity, proactive intelligence and contextual memorySAN MATEO, Calif., April 30, 2025 /PRNewswire/ -- Sendbird Inc., the AI communications platform trusted by the world's largest apps, today announced the launch of its Omnipresent AI Agent, a smarter, more intuitive support solution designed to prevent customer service issues rather than just react to them. By combining omnichannel continuity, proactive insight and contextual memory, Sendbird's Omnipresent AI Agent introduces a new era of artificial intelligence-driven support – meeting customers wherever they prefer to engage across web, mobile, email, SMS, WhatsApp and voice channels – without losing track of the conversation history.As customers increasingly expect uninterrupted and personalized support experiences, companies are facing more pressure than ever to provide continuity across communications channels. According to a Gartner survey , 62% of customer service channel transitions are considered "high-effort" for consumers, leading to diminished customer satisfaction and loyalty. Unlike traditional tools that rely on static triggers or siloed interactions, Sendbird's AI agent remembers customer conversations to ensure support flows naturally, no matter where it begins."Customers don't think in terms of channels and neither should your AI. They just want their issues resolved, fast," said John Kim, CEO of Sendbird. "Most companies and their bots wait to be prompted, then reset every time a new conversation starts

INACTIVE