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American Consumer Credit Counseling

Nonprofit credit counseling and debt management agency

Client Success Manager - Client Success

Customer SuccessConfirmed live in the last 24 hours
Full-timeRemote in USA

About the Job

Requirements

  • Empathy and approachability, with the ability to build client trust.
  • Ability to explain complex financial topics clearly in plain English.
  • Problem-solving ability and capacity to work in a fast-paced environment.
  • Comfort with numbers and computers, and ability to learn new systems.
  • At least 1 year of customer service or financial services experience; debt management experience is beneficial but not required.
  • High school diploma required; some college in finance, communications, or a related field is a plus.
  • Ability to earn the PFE Certified Debt Management Professional credential within 6 months.
  • Ability to speak clearly and professionally on the phone for extended periods.
  • Ability to sit and work at a computer for prolonged periods, frequently use a keyboard and mouse, and use a headset regularly.
  • Ability to remain focused and engaged in a screen-based, high-volume environment.
  • Must have a quiet, private, distraction-free workspace.
  • May occasionally need to lift or move items weighing up to 10 pounds.
  • Requires hard-wired internet connected to a modem, with a stated speed requirement of 2000 Mbps for a single-person residence or 400 Mbps for a residence with two or more people.
  • Remote work is not a replacement for caregiving; the employee cannot be a primary caregiver during working hours.
  • Must maintain regular and reliable attendance.
  • Must be available to work Monday through Friday on one of the stated schedules: 9:00 a.m.–5:00 p.m. or 11:00 a.m.–7:00 p.m.

Responsibilities

  • Serve as the primary point of contact for clients throughout their engagement.
  • Explain the Debt Management Program, including payment structures, creditor rules, and budgeting tips.
  • Monitor client accounts and proactively contact clients when issues arise.
  • Partner with Counseling, Creditor Relations, and Disbursements teammates to resolve issues.
  • Identify risks early and improve client retention.
  • Stay current on creditor guidelines and industry updates.
  • Encourage clients to use self-service tools.
  • Re-engage clients who have fallen off track.
  • Share feedback and ideas to improve the client journey.

Desired Qualifications

  • Experience in financial services, customer service, or call centers.

About the Company

American Consumer Credit Counseling

Nonprofit credit counseling and debt management agency

American Consumer Credit Counseling is a nonprofit agency that works with individuals and families across the United States to manage debt and build financial skills. Its certified counselors review income, expenses, and credit card balances to develop budgets and assess repayment options by phone and online. Clients in its debt management program make one monthly payment that the agency distributes to participating creditors, with enrollment and monthly fees that may be reduced or waived. It also runs housing and bankruptcy counseling alongside financial education programs and resources. Founded in 1991, it is headquartered in Auburndale, Massachusetts.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Auburndale, FL
Founded
1991

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