Delivery Manager

Position Overview

The Delivery Manager owns delivery performance for complex client accounts, defined portfolio segments, or delivery domains. This role translates client and business commitments into delivery operating plans, governance, staffing strategies, financial controls, and quality expectations to ensure predictable outcomes across multiple projects and programs.

Serving as a senior delivery leader and escalation point, this individual aligns client and internal stakeholders, guides key operational decisions, and manages delivery health, commercial performance, risks, and resource capacity. The role partners with cross-functional teams to address at-risk delivery, sustain client value, and mentor Program and Project Managers.

Location: Remote – United States
 

• Own delivery outcomes and operational performance across a complex account, portfolio segment, or delivery domain.
• Translate client commitments into integrated operating plans, milestones, staffing plans, governance structures, success measures, and quality standards.
• Lead consolidated delivery reviews, status reporting, RAID management, escalations, and change controls across projects and programs.
• Make and document key operational decisions, including options, dependencies, risks, tradeoffs, and decision rationale.

Financial, Resource & Quality Management

• Oversee delivery financial health, forecasts, margin, resource capacity, quality, and operational readiness within assigned scope.
• Align staffing and delivery capacity with contractual commitments, client priorities, and team sustainability.
• Monitor delivery KPIs, identify emerging risks and constraints, and direct corrective actions to protect delivery outcomes and commercial health.

Client & Cross-Functional Leadership

• Manage senior client relationships and partner with Commercial, Solutions, Capability, Talent, Operations, and Delivery stakeholders to align commitments and constraints.
• Coordinate interdependent workstreams and cross-functional teams to maintain transparency, accountability, and predictable execution.
• Intervene in at-risk engagements, define recovery plans, resolve escalations, and hold accountable owners to agreed actions and results.

People Leadership & Continuous Improvement

• Mentor Program Managers and Senior Project Managers through coaching, review, and practical guidance.
• Identify and scale reusable governance practices, delivery standards, and operating approaches that improve consistency and efficiency.
• Balance client value, delivery quality, commercial commitments, and long-term account health.

 

• 10+ years of relevant delivery, program, project, or portfolio management experience, or equivalent practical experience.
• Demonstrated ability to own delivery outcomes for a complex account, defined portfolio segment, or delivery domain spanning multiple projects or programs.
• Strong command of delivery planning, governance, performance reviews, risk and issue management, escalation routes, change control, and operational readiness.
• Ability to make and document sound operational delivery decisions, including options, trade-offs, risks, dependencies, rationale, and corrective actions.

Commercial, Resource & Quality Management

• Experience managing delivery financial health, forecasts, margin, capacity, staffing, quality, client satisfaction, and operational readiness within an assigned scope.
• Ability to translate client and business commitments into executable operating plans, governance, success measures, financial controls, and clear accountability.
• Experience identifying at-risk delivery, establishing recovery direction, and holding accountable owners to agreed actions and outcomes.
• Ability to balance client value, team sustainability, quality, commercial commitments, and long-term account health.

Stakeholder & People Leadership

• Ability to align senior client and internal stakeholders, including Commercial, Solutions, Capability, Delivery, Talent, and Operations, on commitments and constraints.
• Strong communication, facilitation, negotiation, and stakeholder-management skills, including coordination of interdependent technical and functional workstreams.
• Demonstrated ability to mentor Program Managers and Senior Project Managers through coaching, review, and practical guidance.
• Ability to identify and scale reusable governance, operating, and delivery practices that improve consistency and efficiency.
   

• Own delivery outcomes and operational performance within an assigned account, portfolio segment, or delivery domain.
• Make key operational decisions; maintain delivery health, financial performance, capacity, quality, governance, and stakeholder alignment; intervene in at-risk delivery; and mentor Program and Project Managers.
   

About Blue Acorn iCi

Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.

Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.

Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.

Why Join Us?

Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.

Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.

If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.

***For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).***

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: [email protected].

California applicants: Please click here for CCPA disclosures.