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Royal Bank of Canada

Global banking, wealth management, and insurance

Director – Sales Enablement

Sales OperationsPosted on Nov 6
Full-time

About the Job

Requirements

  • Professional experience in the wealth management industry with transferable skills relevant to the role.
  • Ability to maintain regular physical presence within designated branches; overnight stays and extensive travel are required.
  • Strong conflict resolution skills, ability to deal with ambiguity, strong organizational and time-management skills, and meticulous attention to detail.

Responsibilities

  • Deliver hands-on one-to-one and group sales coaching to improve pipeline management, client acquisition, and commercial execution.
  • Reinforce agreed excellence routines and sales standards, escalating issues where needed.
  • Diagnose sales performance gaps and design targeted coaching and enablement approaches to improve productivity measurably.
  • Coach leaders through change, growth, and sales performance goals, including effective sales conversations and performance management.
  • Embed the sales operating rhythm and sales playbook in coaching activities and leadership cadences to drive consistent adoption.
  • Use quantitative and qualitative sales data, including pipeline, conversion, and activity metrics, to prioritize coaching and track impact.
  • Translate sales training into practical coaching actions that improve sales behaviors and results.
  • Assist managers in supporting new joiners through practical, role-relevant sales onboarding, building early capability in tools, sales methodology, and client conversations.
  • Deliver applied training and coaching on sales tools and reporting, and act as an escalation point to remove barriers to sales execution.
  • Gather frontline sales feedback to refine coaching approaches, share best practices, and respond to emerging trends.
  • Maintain strong working relationships with branch leaders as a trusted sales coach and performance partner.
  • Promote high-quality sales coaching, accountability, and continuous improvement focused on client outcomes and growth.

Desired Qualifications

  • Client-facing experience.
  • Level 4 qualification (CISI or CII).
  • Coaching qualification.
  • Sales management experience.
  • Training experience.

About the Company

Royal Bank of Canada

Global banking, wealth management, and insurance

What does RBC do? It provides a wide range of financial services including personal and commercial banking, wealth management, insurance, investor services, and capital markets to clients in Canada, the United States, and 27 other countries. How do its products work? It earns revenue from loans, mortgages, investment products, and advisory services, and uses technology to deliver a seamless client experience across a diversified set of financial services, with an emphasis on digital tools and customer service. How is RBC different from competitors? It combines scale and global reach with a principles-led culture, a strong focus on community impact, and a large, diverse workforce (94,000+ employees) to drive client outcomes and continuous innovation. What is RBC’s goal? To help clients prosper and communities thrive by delivering reliable financial solutions and services while adapting to changing needs and maintaining leadership in the financial sector.

Company size
10,001+
Company stage
IPO
Headquarters
Toronto, Canada
Founded
1864

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