Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Lead Specialist - Learning and Development

Learning & DevelopmentPosted on Nov 11

Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

A minimum of 8–10 years of experience as a program manager, training coordinator, or operations specialist is required.
A Bachelor's degree in Human Resources or a related field is preferred.
Strong analytical and problem-solving skills, including the ability to interpret data and provide actionable insights, are required.
Strong organizational and time-management skills are required.
Attention to detail and the ability to manage multiple initiatives simultaneously are required.
Strong communication and interpersonal skills, including the ability to build relationships and influence stakeholders at all levels, are required.
The ability to work independently and collaboratively in a fast-paced, dynamic environment is required.

Responsibilities

Manage the end-to-end administrative activities associated with designated programs, balancing program design and learning-program administration.
Create key dates for each class 6 months to 1 year before the program start date, obtain agreement from the Program Leader and VP of Emerging Talent, and share the dates with Talent Acquisition.
Create or update the master plan spreadsheet for new classes, including key dates that populate formulas.
Build each program plan in MS Teams Planner and assign tasks.
Partner with Talent Acquisition and Achieve Regional Coordinators to confirm the final class roster.
Pull reports from Talent Connect, review Oracle reports, and add approved or pending-review employees from the Waitlist tab to the master tracker.
Email Achieve Regional Coordinators with a review deadline and request roster confirmation and necessary changes.
Update the Leader Contact List after Learning Coach assignments are confirmed.
Create a private MS Teams channel for each new class and add participants.
Create training cohort schedules.
Create, ship, and manage inventory of graduation certificates; coordinate shipping with vendors, the class, and vendors for graduation pullovers.
Create invitations for kickoffs and scheduled trainings; ensure the calendar owner adds the Teams meeting and sends the invitation.
Manage communications with Achieve Regional Coordinators and participants, including MS Teams posts.
Maintain the Trusted Partner Participant Travel Guidelines document and the Travel Form used to schedule and arrange in-person activities.
Maintain the high-level Overview resource and support updates to other resources.
Prepare requests for SIT code and title changes as needed throughout each program class.
Update the Master Tracker with new classes, training dates, manager changes, and program status changes.
Create a state-license tracking form, share progress reports with program leadership, and track state licenses.
Create curricula and class groups for each class, assign curricula according to the designated schedule, run progress reports, and send them to program leadership according to established timelines.
Set up participants in the Training Desktop for Workflow Training according to provided instructions.
Maintain the revenue-reporting schedule as classes are added and run reports for program leadership according to that schedule.
Update trainings and key dates for each class on the SharePoint Calendar.

Desired Qualifications

Proficiency in the MS Office suite, especially Excel, and in MS Project, Jira, or MS Planner is preferred.

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

The Program Manager Role at Gallagher Company will be responsible for managing the end-to-end administrative activities associated with certain programs. This role balances between Program Design and Administration of the Learning Program.

How you'll make an impact

Responsibilities:

Program Planning:
Program Preparation:
Finalize Roster and Update Resources/Teams:
Creation of Cohort Training Schedules:
Graduation Certificates
Creation of Invites
Program Communications:
Program Resources:
Participant Tracking:
State License Tracking:
Onboarding Curriculum Creation
Revenue Reporting
Training Desktop Set-up for Workflow Training
SharePoint Calendar Management
Case Study Auditing
Survey Creation, Analysis and Dashboard creation for Programs

Key Activities:

Create key dates for each class, 6 months to 1 year in advance of the program start date.
Gain agreement from Program Leader and VP of Emerging Talent, then share with TA (Talent Acquisition).
Create/update master plan spreadsheet for new classes, including key dates to populate formulas.
Build the program plan in MS Teams Planner and assign tasks.
Partner with TA and ARCs (Achieve Regional Coordinators) to confirm the final class roster.
Pull reports from Talent Connect; review Oracle reports and add approved/pending review employees from the Waitlist tab on the master tracker.
Email ARCs with a deadline to review/confirm the roster and make necessary changes.
Update Leader Contact List after Learning Coach assignments are confirmed.
Create private channel for the new class in MS Teams and add participants.
Create training cohort schedules.
Creation, shipping and inventory management of graduation certificates and coordination with vendors on the shipping. Coordination with class and vendor to ship graduation pullovers.
Create all Invites for Kickoffs and other scheduled trainings, The calendar owner will need to add the Teams meeting and send the invite.
Manage ARC/Participant communications and MS Teams posts.
Maintain Participant Travel Guidelines document for Trusted Partner.
Maintain Travel Form for scheduling and in-person purposes.
Maintain high-level Overview resource and support updating other resources.
Prepare the requests for SIT code changes and title changes as needed throughout the program for each class.
Update Master Tracker with new classes, training dates, manager changes, and program status changes.
Create tracking form for state license tracking and share progress reports with program Leadership.
Create curriculums and class group for each class. Assign each curriculum according to designated schedule. Run progress reports and send to Program Leadership based on established timelines.
Complete participant set-up in the Training Desktop for Workflow Training based on instructions provided.
Maintain schedule for revenue reporting as new classes are added and run reports for Program Leadership based on this schedule.
Update all trainings and key dates on the SharePoint Calendar for each class

About you

Qualifications:

Bachelor's degree in Human Resources or related field is preferred.
Minimum of 8-10 years of experience as Program manager/ training coordinator or operations specialist
Excellent analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
Strong organizational and time management skills.
Attention to detail and ability to manage multiple initiatives simultaneously.
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Proficiency in MS Office suite (Especially Excel), MS Projects, Jira or MS Planner is preferred.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

About the Company

Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.

Company size: 10,001+
Company stage: IPO
Headquarters: Itasca, IL
Founded: 1927

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