Datamark

BPO and contact center services provider

Contact Center Supervisor

Customer SupportConfirmed live in the last 24 hours

Full-timeChihuahua, MexicoMX$235kIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
At least two years of experience in a contact center services role is required.
At least one year of supervisory or team leader experience is required.
Fluency in at least two languages, including English, is required.
Knowledge of interpretation services and relevant industry standards is preferred.
The ability to manage escalated issues professionally is required.
Proficiency in Microsoft Office Suite and experience with contact center software are required.

Responsibilities

Oversee and assist contact center employees in performing duties such as responding to customer inquiries and resolving issues or complaints.
Monitor performance metrics, coach team members, and implement best practices to enhance service delivery.

Desired Qualifications

A bachelor's degree in a related field is preferred.

Contact Center Supervisor

Datamark, Inc. · Chihuahua, Mexico · Full-time · Posted 2026-10-15

Salary: From MXN 235,000

Workplace: on_site

Department: Staff

Description

DATAMARK, Inc. is seeking an experienced Contact Center Supervisor for our Customer Services team. This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency. As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and we are looking for a supervisor who shares this commitment.

The Contact Center Supervisor will oversee and assist contact center employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. This position involves monitoring performance metrics, coaching team members, and implementing best practices to enhance service delivery.

Requirements

High school diploma or equivalent; Bachelor's degree in a related field preferred
Minimum of 2 years experience in a contact center services role
At least 1 year of supervisory or team leader experience
Fluency in at least two languages (including English) required
Strong leadership and motivational skills
Excellent communication and interpersonal skills
Knowledge of interpretation services and relevant industry standards preferred
Ability to manage escalated issues with professionalism
Proficiency in Microsoft Office Suite and experience with contact center software

Benefits

All legal benefits
Medical Insurance (Gastos Medicos Mayores)
Life Insurance
Savings fund
Paid Training

Apply

Apply at Datamark, Inc.

About the Company

Datamark

BPO and contact center services provider

DATAMARK provides business process outsourcing and contact center services for large enterprises, including Fortune 500 firms and government agencies. It handles front-office work like omnichannel, multilingual customer care and technical support, plus back-office tasks such as digital mailroom, data capture, document processing, and finance/accounting support, operating 24/7 from centers in the US, Mexico, and India. It differentiates itself with long client relationships, a global delivery network that includes nearshore and offshore options, and proprietary tools like DataScribe that transcribe and summarize calls to boost agent productivity, all guided by Lean Six Sigma process improvements. Its goal is to help clients cut costs, streamline operations, and achieve scalable, reliable, multilingual support.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: El Paso, TX
Founded: Not listed

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