Nestle

Global branded foods and beverages producer

UX/UI Optimization Specialist

UX ResearchUpdated on Nov 14

Full-timeNo salary listed

About the Job

Requirements

Fluent in English.
A university degree, ideally in Human-Machine Interaction, Psychology, Digital Technologies, or another relevant field.
Specific courses in UX/UI design, UX research, and website analytics.
At least 2 years of successful experience in website optimization and analysis.
Understanding of the website ecosystem, including front-end optimization and web analytics.
Hands-on experience with analytical services and optimization tools, including web analytics, user behavior tools, A/B testing, feedback and survey tools, user-generated content, and web design.
Proven UX or UI experience through previous projects and experience.
Knowledge of key principles of user research and stakeholder interviews.
Experience in data analysis and ability to work with large volumes of data and draw conclusions from varied quantitative and qualitative data sources.
Data visualization and presentation skills.
Strong data analysis and problem-solving skills.
Business communication and stakeholder management skills.
Ability to adjust quickly while participating in iterative UX optimization across research, analysis, testing, and strategic planning.
Strong intermediate or advanced English proficiency.

Responsibilities

Integrate analytical services and tools and use them to analyze customer behavior and develop insights and recommendations.
Analyze customer interactions with websites and provide solutions based on company and industry UX/UI best practices.
Generate A/B testing hypotheses, manage experiments, and recommend next steps.
Set up feedback collection on websites, analyze user perceptions, and provide actionable insights.
Test and implement new service offerings.
Act as a brand expert during testing of new functionalities.
Present solutions to brand managers and recommend next steps for required changes and implementations.
Support the IBS Web content team in integrating recommendations into websites.
Mentor and support web content editors, the technical team, brand managers, technical agencies, and UX/UI website optimization specialists.
Develop documentation.
Perform internal quality checks.
Participate in the development of functional training.

Desired Qualifications

Specific hands-on experience with Google Analytics, SessionCam, Glassbox, Google Optimize, Usabilla, GetFeedback, and TINT is ideally desired.

Position Snapshot

Location: Braga/Lisbon (Portugal)

Company: Nestlé Business Solutions (NBS)

Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)

Languages: Fluent in English

About us

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS! 

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

The main purpose of the UX/UI Websites Optimization Specialist is to support the Business/Market in user experience and content optimization process on Nestlé websites and/or Mobile Applications (corporate, brand, eCommerce or internal platforms), ensuring consistency and maintaining high-quality information standards across the websites. Integrate analytical services/tools, create based on visitor’s behavior insights and recommendation, monitor and track customers activities on the websites, support Business/Market in integration process of these recommendations. Setup A/B tests of pages and present to Business/Market recommendations with clear explanation of the value of these changes. Roles requires knowledge of Google platform (Google Analytics, Google Tag Manager, and Google Optimize), SessionCam, GlassBox, Usabilla, TINT, understanding the functionality of Drupal and Magento CMS, experience in UX and UI fundamental research and design, good analytical and communication skills. Provide support to the partners as the UX/UI optimization expert during relevant meetings and the development of internal functional trainings. A day in the life of...

Integrate Analytical services/tools and use them to analyze customer behavior to build insights and recommendations;
Analyze customers interaction with the website and provide solutions based on Nestlé and industry UX/UI best practices;
Generate A/B testing hypothesis, manage experiments and provide suggestions on the next steps;
Set up feedback collection on websites, analyze users' perceptions and provide actionable insights;
Test and implement new service offerings;
Act as an expert for the brand during testing of new functionalities;
Present solutions to the Brand managers and provide next steps regarding required changes/implementations;
Supporting IBS Web content team during integration recommendation in to the websites;
Mentor and support other team members (web content editors, tech team, brand managers, tech agencies, UX/UI website optimization specialists);
Developing documentation.
Internal quality check
Participate in functional trainings development

What will make you successful

University Degree ideally in Human-Machine Interaction, Psychology, Digital Technologies, or other relevant fields
Specific courses in UX/UI design, UX Research, Website Analytics
2+ year successful experience with website optimization and analysis field.
Understanding of website ecosystem (front-end optimization and Web Analytics);
Specific hands-on experience with Analytical Services and Optimization Tools:

- Web analytics (ideally Google Analytics)

- User Behavior (ideally SessionCam, Glassbox)

- A/B testing (ideally Google Optimize)

- feedback & survey (ideally Usabilla, GetFeedback)

- User Generated Content (ideally TINT)

- Web-design

Proven UX or UI experience (previous projects and experience)
Knowledge of key principles of users research and stakeholder interview
Experience in data analysis. Ability to work with large volumes of data; extrapolate conclusions from variety of data sources, both quantitative and qualitative
Data visualization and presentation skills
Strong data analysis and problem-solving skills
Business communication and stakeholder management.
Ability to quickly adjust when taking part in the iterative process of UX optimization at different stages (research, analysis, testing, strategical planning)
Strong intermediate or advanced level of English.

About the Company

Nestle

Global branded foods and beverages producer

Nestlé manufactures and markets branded foods, beverages, pet care, and nutrition products in about 185 countries. Its products are produced at scale and distributed through retail, foodservice, and direct-to-consumer channels, backed by a global R&D network. Distinctive factors include its enormous global footprint, a diversified lineup from coffee to pet care to infant nutrition, and the combination of retail plus professional channels. Its goal is to provide reliable, high-quality nutrition to people worldwide while advancing nutrition science through its research and brands.

Company size: 10,001+
Company stage: IPO
Headquarters: Vevey, Switzerland
Founded: 1866

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