Demonstrated knowledge of key functional business areas such as finance, product support, rental, or power systems. Prior experience using the software solution as an end-user, ideally as a power user, is a plus.
Proficient with Microsoft Office and PC software, including Microsoft Word, Excel, Access, and PowerPoint.
Able to work effectively with internal and external stakeholders across organizational levels, adapting to collaboration needs.
Able to evaluate issues, troubleshoot, recommend solutions, and implement them.
Proven record of working with suppliers to improve operational effectiveness.
Able to execute in a fast-paced environment and monitor and communicate status on key issues to senior leadership.
Responsibilities
Provide day-to-day support for technology solutions within the assigned business area, including configuring drop-down screen layouts and maintaining business rules and system data such as location codes, districts, product categories, budget centers, and geographic numbers.
Define and code data in systems, maintain its quality and consistency, run system reports and produce data extracts, and validate information in systems and reports.
Troubleshoot daily system operations and work with solution-vendor help desks or HOLT IT to resolve issues.
Teach end users the basics of the software solutions and provide ongoing support.
Update and maintain solution documentation, including process-flow diagrams, spreadsheets, and standard operating procedures, and track, add, and manage end-user access under the Technology Ops Product Manager's direction.
Assist product owners in capturing business processes, requirements, and data requirements for new and existing software solutions.
Participate as a subject-matter expert in agile projects, provide data and input to team members, and help create and test use cases during system changes or rollouts.
Provide the product owner with input on software challenges and opportunities to help shape the solution's vision, usage, and capabilities.
Partner with product owners and cross-functional product teams to understand upstream and downstream business processes within HOLT.
Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform other duties as assigned.
Desired Qualifications
Prior experience using the software solution as an end-user, ideally as a power user.
Job Summary: Under the direction of the Technology Ops Product Manager, the Product Administrator provides day-to-day support of the technology solution(s) implemented as part of the ecosystem for each business unit. This may include configuring drop-down screen layouts, defining, and keying pieces of data into the system(s), running reports, testing changes to the system, validating accuracy of information in the system, teaching end-users the basics of how to use the software solution(s), and troubleshooting day-to-day operational aspects of each technical product solution.
This position will work collaboratively with other Product Owners and Administrators across HOLT, developing and refining business requirements for enhancements to existing product solutions.
The incumbent in this position is expected to model the following practices daily:
Demonstrate alignment with the company's mission and core business values;
Collaborate with key internal/external resources;
Participate in ongoing self-development.
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Provides day-to-day support of the technology solution(s) within assigned business area. This includes configuring drop-down screen layouts and maintaining business rules and data within the system (i.e., location codes, districts, product categories, budget centers, geographic #s, etc.)
Defines and codes data into the system(s), ensuring high quality and consistency across systems. Runs system reports and produce data extracts. Validates accuracy of information in the system and on reports
Troubleshoots day-to-day operational aspects of the system. Interacts with solution vendor help desk and/or HOLT IT to address issues related to the system, until the issue is resolved
Teaches end-users the basics of how to use the software solution(s) and provides ongoing support
Under the direction of the Technology Ops Product Manager, updates and maintains solution-related documentation (process flow diagrams, spreadsheets, etc.) and standard operating procedures (SOPs). Also, track/add/manage end-user access for the product solutions
May assist Product Owner(s) in capturing business processes, requirements, and data requirements for new and existing software product solutions
May participate in agile projects as a subject-matter-expert. Provides data and input to team members. Also, may participate in the creation and end-to-end testing of use cases during system changes or rollouts
Provides input to his/her product owner on the software challenges/opportunities, helping the product owner shape a vision for the usage & capability of the solution
Partners with Product Owners and cross-functional product teams to learn and understand the business processes that occur upstream and downstream within HOLT
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned
Proven experience in driving data quality
Demonstrated knowledge in key functional business areas (example: finance, product support, rental, power systems, etc.). Prior experience with the software solution as an end-user, ideally as a power-user is a plus
Excellent communication skills with the ability to speak with business users, software vendors, and IT support
Proficient in Microsoft Office and PC software skills including Microsoft Word, Excel, Access, and PowerPoint programs are required
Self-motivated in driving operational efficiency in processes and data quality
Ability to work effectively with internal and external stakeholders in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are required
Highly organized. High energy, stamina, and enthusiasm. Focused on the end-user’s success, supporting them and their systems
Ability to evaluate issues, troubleshoot, recommend, and implement solutions
Proven record of working with suppliers to improve operational effectiveness
Ability to execute in a fast-paced environment, monitor and communicate status to senior leadership on key issues