GovCIO

Federal IT modernization and cybersecurity services

AJOC Classified Support Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeAnnapolis Junction, MD, USA$95k - $115k /yr

About the Job

Requirements

A high school diploma and 6–8 years of experience, or commensurate experience, are required.
Six years of experience in IT support is required.
Must hold appropriate personnel clearance levels to access classified systems, including a Top Secret/Sensitive Compartmented Information clearance.
Must have expert-level IT field support and leadership skills to manage and direct complex service request fulfillment and network and computer systems administration across multiple operating systems.
Must demonstrate advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies.
Must be able to provide comprehensive IT support for TSA staff at international locations.
Must be able to evaluate service performance, manage and document tickets, ensure high-quality resolution and system optimization, and recommend significant changes to overall service delivery.

Responsibilities

Provide technical and management leadership for major IT field support services for AJOC classified systems, establishing goals and plans that meet project objectives.
Direct and control all international field support activities, with overall responsibility for management, methods, and staffing to ensure technical requirements are met.
Oversee technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources.
Ensure support engineers complete mandatory and job-related training.
Direct IT field services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance, asset management inventory assistance, video conferencing and audiovisual Operations and Maintenance, and local onsite cabling.

GovCIO is currently hiring for an AJOC Classified Support Engineer for an upcoming award. This position will be located in Annapolis Junction and will be onsite.

Responsibilities

Provides technical and management leadership for major IT field support services for AJOC classified systems, establishing goals and plans that meet project objectives
Directs and controls all international field support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met
Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources
Ensure support engineers complete mandatory and job-related training
Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling

Qualifications

High School Diploma with 6 - 8 years (or commensurate experience)
6 years experience in IT support
Holds appropriate personnel clearance levels to gain access to classified systems
Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
Possesses the ability to provide comprehensive IT support for TSA staff at International locations
Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
Clearance Required: Must have a TS/SCI Clearance

Posted Salary Range

USD $95,000.00 - USD $115,000.00 /Yr.

About the Company

GovCIO

Federal IT modernization and cybersecurity services

GovCIO provides IT services and digital solutions to the U.S. federal government, including IT modernization, digital services, data analytics, cybersecurity, DevSecOps, and management consulting. It wins prime federal contracts and delivers services through business units like Health and Civilian Agencies, National Security Solutions, and Veteran and Enterprise Technology Solutions, plus GovCIO Media & Research as a separate subsidiary. Primary customers include federal health agencies (VA, HHS), national security and civilian agencies, and it leverages contract vehicles such as VA's T4NG2. The company aims to help the government transform its IT landscape by delivering mission-critical technology and analytics at scale, supported by growth through strategic acquisitions and rebranding.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Washington DC, District of Columbia
Founded: 2010

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