Full-Time

Manager I – Customer Success Manager

Updated on 9/9/2026

Samsara

Samsara

5,001-10,000 employees

IoT platform for fleet management

Compensation Overview

$134.2k - $173.6k/yr

+ Performance-based bonus/variable pay + Equity

Remote in Canada

Remote

Bachelor's

Category
Customer Experience & Support (1)
Required Skills
CRM
Risk Management
Gainsight

Get referred to Samsara

See people who can refer or advise you

Requirements
  • At least 2 years of experience managing a team.
  • Experience implementing a scaled, low-touch onboarding or account management program.
  • Experience with a customer success CRM such as Gainsight or Totango.
  • Strong work ethic, prioritization, and emotional intelligence for a demanding, high-visibility position.
  • Solutions-oriented approach with strong problem-solving skills.
  • Comfort working in a fast-paced, performance-based, change-heavy environment.
  • Strong bias for action, ability to think big, and insistence on high standards.
  • Bachelor’s degree from a four-year institution.
Responsibilities
  • Hire, onboard, and develop a high-performing team of Customer Success Managers covering the Canada Commercial and Mid-Market segments.
  • Set clear expectations, goals, and KPIs, including net revenue retention, adoption rates, health scores, business review and implementation completion, and risk management.
  • Run structured one-on-one meetings, pipeline reviews, and risk reviews, and deliver consistent coaching and developmental feedback.
  • Recognize and grow top talent and address underperformance quickly and fairly.
  • Manage capacity and account assignments across a high-volume book to balance individual contributor and Customer Success Manager workload and customer coverage.
  • Own and continuously improve the Digital Scale journey for Canada.
  • Define and execute digital plays, including onboarding sequences, adoption campaigns, renewal outreach, and health score triggers, in partnership with Marketing and Customer Success Operations.
  • Ensure the team drives measurable value for Commercial and Mid-Market customers through structured onboarding, adoption, expansion, and renewal motions.
  • Review and elevate the quality of Customer Success Plans, Business Reviews, and executive-ready materials across the portfolio.
  • Oversee book-of-business risk management, ensuring early identification, clear ownership, and documented action plans for at-risk accounts.
  • Support individual contributors and Customer Success Managers during high-stakes customer moments, including implementation kickoffs, quarterly business reviews, escalation calls, and executive check-ins.
  • Translate company and Customer Success strategy into an operating model for the Commercial and Mid-Market segment, defining cadence, plays, and standards for low-touch and digital motions.
  • Standardize and improve core processes across Canada, including onboarding-to-steady-state handoff, business review cadence, risk playbooks, and escalation paths.
  • Use data and tooling, including a Customer Success platform, customer relationship management system, product analytics, and digital engagement tools, to monitor performance, surface insights, and guide team decisions.
  • Partner with Enablement to ensure the team has the skills, playbooks, and resources to succeed across a distributed, high-volume territory.
  • Serve as the primary Customer Success point of contact for Sales, Renewals, Services, and Support leaders for the segment.
  • Partner with Sales on account planning, expansion strategy, and commercial alignment across Mid-Market accounts.
  • Provide structured feedback to Product and Operations on recurring customer themes, friction points, and feature gaps specific to the Commercial and Mid-Market segments.
  • Represent the Scale customer voice in internal forums and influence roadmap and policy decisions.
  • Model and reinforce the company’s cultural principles of customer focus, growth mindset, inclusion, and teamwork.
  • Foster an environment of psychological safety, accountability, and continuous improvement.
  • Communicate regularly with senior leadership about progress, risks, headcount, and territory health.
Desired Qualifications
  • SaaS experience.

Samsara provides an integrated IoT platform that combines AI-powered video security, vehicle telematics, and digital tools to boost safety, efficiency, and sustainability. It works by deploying hardware sensors and cameras on fleets and equipment that send data to a cloud platform, where AI analyzes it to deliver real-time dashboards, route optimization, and maintenance alerts. It differentiates itself with a broad, end-to-end solution across multiple industries and a strong API for custom integrations, plus a focus on analytics and electric vehicle adoption. Its goal is to help customers reduce fuel costs, improve operational efficiency, and accelerate the transition to electric vehicles.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

San Francisco, California

Founded

2015

Get referred to Samsara

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Q2 FY27 revenue hit $508.4 million, beating estimates and lifting guidance on Sept. 3, 2026.
  • The company added 242 $100,000-plus ARR customers and 20 $1 million-plus customers.
  • AI feature adoption rose fourfold in two months, validating Samsara's new safety and dispatch agents.

What critics are saying

  • Motive's February 2026 ITC victory killed Samsara's import-ban bid and weakened its patent leverage.
  • CEO Sanjit Biswas sold $5.4 million on August 18, 2026, then kept selling through August.
  • A single platform outage or security breach would damage trust across fleets and public-sector customers.

What makes Samsara unique

  • Samsara's 30% ARR growth to $2.125 billion on Sept. 3, 2026 proves platform pull.
  • Its Fuel Command Center unifies telematics, fuel cards, routing, and fraud controls in one workflow.
  • Large customers deepen fast: 96% of $100,000-plus ARR accounts use at least two products.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health, dental, and vision coverage for employees and their families with premiums 100% covered

Mental health and wellness support

Family planning resources and parental leave policy

Quarterly reimbursement account you can use for wellness, family care, professional or personal development expenses

Flexible PTO and family leave

401k with up to 4% matching

Bi-annual company events

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Associated Press
Sep 8th, 2026
Samsara report finds 10% of drivers account for 47% of crashes

Samsara has released research showing that the top 10% of risk-ranked drivers account for 47% of crashes, whilst the top 30% account for 76%. The findings are based on Samsara's patent-pending Risk Model, which evaluates approximately 50 factors including driving behaviour, exposure, context and driver development. The research found that risk compounds when behaviours appear together. Drivers exhibiting mobile use alone are 2.7 times more likely to fall into the highest risk tier, rising to 5.4 times when combined with distraction and harsh braking. The model powers Coaching Priority, Samsara's AI feature for surfacing coaching opportunities across fleets. The research is based on aggregated data from July to December 2025.

CNBC
Sep 4th, 2026
Samsara tops $500M revenue, ARR hits $2.1B with 30% growth

Samsara reported fiscal second-quarter revenue exceeding $500 million, with annual recurring revenue reaching $2.1 billion, up 30% year over year. CEO Sanjit Biswas told CNBC that net new ARR grew 28% in constant currency, marking the fourth consecutive quarter of acceleration. Customers spending over $100,000 annually now account for 63% of ARR, up from 59%. Biswas characterised the performance as driven by physical-operations companies digitising sensor data into AI-driven workflows. Looking ahead, the CEO guided towards more normalised linearity in future quarters.

CoinCentral
Sep 4th, 2026
Samsara (IOT) stock soars 14% as earnings crush estimates again.

Samsara (IOT) stock soars 14% as earnings crush estimates again. Samsara (IOT) stock surged 14% after Q2 revenue of $508M beat estimates. ARR hit $2.1B, guidance was raised, and Wall Street rates it a Strong Buy. By Trader Edge September 4, 2026 3 Mins Read Tldr. * Samsara reported Q2 revenue of $508.4 million, up 30% year over year, beating the $483 million estimate * Adjusted EPS came in at 20 cents, beating the 16 cents Wall Street expected * Annual recurring revenue hit $2.125 billion, also up 30%, with a record 242 customers adding $100K+ ARR * Samsara raised its full-year revenue outlook to $2.043B-$2.047B, up from $2.005B-$2.013B * IOT stock rose 14.4% on Friday, following a 5.3% gain the day before Samsara posted strong fiscal second-quarter results Thursday after the bell, sending IOT stock up 14.4% on Friday to around $44.33. The stock had already gained 5.3% on Thursday, closing at $38.75 ahead of the report. Q2 revenue came in at $508.4 million, up 30% year over year and well ahead of the $483 million analyst consensus. Adjusted earnings per share of 20 cents beat the 16 cents Wall Street had penciled in. It was also Samsara's fourth straight quarter of GAAP profit, a milestone worth noting for a company that was burning cash not long ago. Annual recurring revenue reached $2.125 billion, up 30%. Net new ARR was $134 million, up 28%. Samsara added a record 242 customers with more than $100,000 in ARR during the quarter. It also added 20 customers generating more than $1 million in ARR. ARR from customers above the $1 million mark topped $500 million. That figure has grown more than 50% year over year for three straight quarters. Customers going deeper on the platform. Among customers with more than $100,000 in ARR, 96% use at least two Samsara products and 72% use at least three. The company says large customers are shifting from single use cases to wider deployments across teams and operations. "What begins with one use case often grows into the platform they rely on across assets, teams, and workflows," said Amit Vyas, Samsara's chief revenue officer. Over the past year, customers digitized 340 million workflows and logged 105 billion miles on Samsara. The company also collected more than 30 trillion data points, up more than 40% from the prior year. Emerging products contributed more than 20% of net new annual contract value for the third straight quarter. New AI tools added. Samsara launched several new AI products during the quarter. These include a Bluetooth tracking label, an AI shipment center, and AI agents for safety, maintenance and dispatch. New camera tools cover rear collision alerts, blind-spot warnings and a 360-degree vehicle view. Customer use of some newer AI features rose more than fourfold over the past two months. Samsara said the volume of data it collects gives its AI more context, which it says leads to better results. On the outlook, the company raised its full-year revenue guidance to $2.043 billion-$2.047 billion, up from the prior range of $2.005 billion-$2.013 billion. Full-year adjusted EPS guidance was lifted to 76-78 cents, from 70-72 cents. Wall Street rates IOT as a Strong Buy, based on 12 Buy and four Hold ratings over the past three months. The average price target is $52.73, which implies about 36% upside from current levels. Several analysts have already raised their price targets following the report. IOT stock is up 9.31% year to date but remains down 7.94% over the past 12 months. Stop guessing and start investing with confidence. KnockoutStocks gives you the AI insights, market intelligence, and stock research you need to spot opportunities, cut through the noise, and make smarter investment decisions - all in one powerful platform. Simply use coupon code SPECIAL50 at checkout to claim your exclusive discount. Limited Time Offer Get 3 free stock ebooks. Discover top-performing stocks in AI, Crypto, and Technology with expert analysis. * Top 10 AI Stocks - Leading AI companies * Top 10 Crypto Stocks - Blockchain leaders * Top 10 Tech Stocks - Tech giants Futures & Crypto Trader | Sharing charts, strategies, & mindset tips to help you level up | Not Financial Advice Follow on X @Pro_Trader_Edge September 4, 2026

Yahoo Finance
Sep 3rd, 2026
Samsara soars on strong earnings beat and solid guide.

Samsara soars on strong earnings beat and solid guide. Luke Juricic Investing.com - Samsara Inc (NYSE:IOT) reported second quarter results that exceeded analyst expectations, with adjusted earnings per share of $0.20 beating the consensus estimate of $0.16 by $0.04. Revenue reached $508.4 million, surpassing the analyst estimate of $483.27 million and representing 30% growth YoY. Shares surged 13% in after-hours trading Thursday following the results. The company's annual recurring revenue (ARR) reached $2.125 billion, marking 30% YoY growth for the third consecutive quarter. Net new ARR of $134.1 million grew 28% YoY. The Connected Operations platform provider added a record 20 customers with ARR over $1 million during the quarter, bringing total ARR from this segment above $500 million with over 50% YoY growth. "Samsara delivered another quarter of durable and efficient growth, crossing $2.1 billion in ARR with 30% year-over-year growth for the third consecutive quarter," said Sanjit Biswas, CEO and co-founder of Samsara. "Our large customers continue to drive our momentum, and customer adoption of some of our latest AI features is up more than 4x in the last two months." For the third quarter, Samsara issued guidance of $514 million to $516 million in revenue, with a midpoint of $515 million exceeding the analyst consensus of $509.7 million. The company expects adjusted EPS of $0.18 to $0.19, with the midpoint of $0.185 slightly below the consensus of $0.19. For fiscal year 2027, Samsara projects revenue of $2.043 billion to $2.047 billion, representing 26% YoY growth. The company expects adjusted EPS of $0.76 to $0.78 and anticipates remaining GAAP profitable. Samsara reported its fourth consecutive quarter of GAAP profitability with GAAP EPS of $0.03.

Yahoo Finance
Sep 3rd, 2026
Samsara beats Q2 estimates with $508M revenue, stock surges 12%

Samsara reported strong second-quarter results, with revenue reaching $508.4 million, beating analyst estimates of $483.4 million and representing 29.9% year-on-year growth. The IoT solutions provider's non-GAAP earnings of $0.20 per share exceeded consensus estimates by 27.4%. The company raised its full-year revenue guidance to $2.05 billion from $2.01 billion and increased its adjusted EPS forecast to $0.77 at the midpoint. Next quarter's revenue guidance of $515 million came in 1% above analyst expectations. Operating margin improved to 1%, up from -6.8% in the same quarter last year. Annual recurring revenue reached $2.13 billion, growing 29.6% year on year. Billings totalled $530.2 million at quarter end, up 24.5% year on year. Following the results, Samsara's stock jumped 12.1%.