Manager – Program Management
Amazon
Manager – Program Management
Amazon
Sells products online and rents cloud computing
Amazon is seeking an experienced candidate to develop and manage our growing global supply chain as part of Amazon Global Logistics. Since 1995, Amazon has focused on being "Earth's most customer-centric company." Amazon Global Logistics supports and advances this mission by developing game-changing international capabilities and innovative supply chain strategies. We are a fast-paced, exciting, and growing organization in search of the planet's most talented supply chain professionals. We "think globally, act locally" to revolutionize a worldwide customer experience and fulfill our promise to become the world's first truly global e-commerce company.
Key job responsibilities
Product Implementation & Go-to-Market: Partner with cross-functional stakeholders to develop go-to-market strategies. Own end-to-end product launch implementation — from UAT coordination and SOP development through training and post-launch stabilization.
Operations Ownership & Customer Experience: Own operational execution for assigned workflows. Manage performance metrics (SLA compliance, quality, productivity) to drive customer experience improvements. Serve as the escalation point — triage issues, coordinate resolution, and minimize customer impact. Deliver performance reports to senior leadership.
Automation & Tooling: Manage the centralized automation function; prioritize and deliver tools based on impact and strategic alignment. Maintain quality standards and drive automation adoption to reduce manual effort.
Partner & Customer Enablement: Deliver domain-specific training and serve as the subject-matter expert at customer-facing events. Create technical content for regulatory updates and product changes.
Capacity Planning & Continuous Improvement: Own capacity planning, productivity metrics, and improvement initiatives through process redesign and automation.
People Management: Lead and develop high-performing teams; set clear expectations and build career pathways that support the team's evolution toward higher-value functions.
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing, analyzing and communicating results to senior leadership
- Experience in trade compliance, customs operations, customs brokerage, supply chain, logistics or similar
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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