Manager, Client Billing

Overview

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

The Manager, Client Billing provides strategic and operational leadership for WakeMed's Client Billing, Infor Miscellaneous (Non-Patient) Billing, and Direct-to-Employer (DTE) programs. This role is responsible for integrating strategic planning, operational oversight, governance, stakeholder engagement, technology optimization, and continuous improvement into a sustainable, scalable, and customer-focused service model. This position oversees daily operations, staff performance, scheduling, and resource allocation while translating organizational goals into standardized and effective business practices. This position drives operational excellence, strengthens organizational capabilities, improves financial performance, and supports evolving business models across the health system.

What You'll Do

• Lead WakeMed's Client Billing, Infor Miscellaneous (Non-Patient) Billing, and Direct-to-Employer (DTE) operations.
• Oversee billing, collections, accounts receivable, fee schedules, and revenue integrity initiatives.
• Develop and improve processes, controls, dashboards, and reporting to drive operational efficiency and financial performance.
• Lead, coach, and develop a high-performing team while managing daily operations and workload priorities.
• Partner with Revenue Cycle, Finance, Information Services, Compliance, Legal, and operational leaders to optimize workflows and implement system enhancements.
• Serve as the business owner for these service lines, ensuring they remain compliant, scalable, customer-focused, and aligned with organizational goals.

Who You Are

• A collaborative leader with experience in healthcare billing, revenue cycle, finance, or related operations.
• A strategic thinker who can turn data and insights into operational improvements and measurable results.
• A strong leader who develops teams, builds relationships, and drives accountability.
• An effective communicator who partners well across departments and with external clients.
• A problem solver who thrives in a fast-paced environment and embraces continuous improvement.
• Passionate about delivering exceptional service, operational excellence, and financial stewardship.

Department Description


Licensure

Certified Revenue Cycle Representative Or Certified Healthcare Financial Professional Or Certified Professional in Healthcare Quality Or EPIC Certification in Area of Responsibility Or Project Management Professional Preferred
Education

Bachelor's Degree Business Administration Or Finance Or Accounting Required
Experience

7 Years Revenue Cycle Or Accounting/Finance - Finance Or Accounting/Finance - Billing Or Healthcare Administration Required 1 Year Management Preferred