LEP Program Specialist - Patient Experience-Hopewell + RMC

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization.  As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed minimum pay reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

Position Overview

SUMMARY (BASIC PURPOSE OF THE JOB)

ESSENTIAL FUNCTIONS

• Develops and coordinates ENLACE program. Provides medical interpreting for the patient with limited English proficiency. Develops and coordinates the annual medical interpreter education program.
• Oversees and provides annual revision of Capital Health (CH) language bank. Serves as a cultural broker.
• Works collaboratively with director to develop policies and procedures related to medical interpreting and translation services.
• Serves as a resource for the staff and insures compliance with CH medical interpreter code of conduct. Works collaboratively with other members of the healthcare team to achieve optimal patient and program outcomes.
• Demonstrates accuracy in medical interpretation.
• Oversees translation services at CH. Works collaboratively with director to develop and insure compliance with policies related to translation services. Utilizes a variety of resources to insure accuracy of translations performed.
• Works collaboratively and communicates effectively with members of the interdisciplinary team as well as with community members. Demonstrates collaboration in communication with team members and is open to feedback and receptive to change.
• Communicates effectively with director by informing and notifying pertinent issues and reports actions planned.
• Responds to requests in a timely manner and gives an estimated time of intervention and customer service.

MINIMUM REQUIREMENTS

• Education: Bachelor's degree from a college where the primary language spoken other than English.
• Experience: Possesses bilingual communication skills and is able to speak to cultural diversity.
• Other Credentials:
• Knowledge and Skills: Certified Healthcare Interpreter (CHI) Spanish credential from Certification Commission for Healthcare Interpreters (CCHI) or Certified Medical Interpreter (CMI) from National Board of Certification for Medical Interpreters (NBCMI).

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequent physical demands include: Sitting , Standing , Walking , Keyboard use/repetitive motion
• Occasional physical demands include: Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities
• Continuous physical demands include: Taste or Smell
• Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.
• Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Hearing
• Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Chemical , Airborne Communicable Disease , Dust/Particulate Matter

Offers are contingent upon successful completion of our onboarding process and pre-employment physical.  Capital Health will require all applicants to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.

For benefit eligible roles, in addition to cash compensation, we provide a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, robust PTO plan, overtime to eligible roles, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.

The pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity.  Bonus and/or incentive eligibility are determined by role and level.

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare.  Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.