Residential Case Manager

Job Summary

The Residential Case Manager provides clinical case management services to support and advance program goals and objectives through a high-quality, client-centered approach. They identify clients’ needs using a person-centered framework that addresses mental health symptoms as well as co-occurring disorders. They also collaborate with clients to achieve the highest possible level of independence.

Duties & Responsibilities

• Coordinate and deliver person-centered, recovery-oriented case management as part of a multidisciplinary team.
• Work closely with the care team to align case management services with clients’ mental health treatment plans.
• Conduct comprehensive assessments to identify client needs related to housing, education, employment, financial stability, healthcare, and community resources.
• Develop, present and implement individualized care plans in collaboration with the care team, clients and their families as appropriate.
• Provide support counseling with mental health issues, substance use disorders, and medical conditions.
• Provide ongoing monitoring and follow-up to ensure client needs are met and progress is achieved. Implement emergency protocols when required.
• Assist clients with daily activities and life skills through modeling and providing education to promote independence. This includes medication management and budgeting as appropriate.
• Supervise clients self-administering medications while using the 6 Rights of Medication Self-Administration.
• Assist and monitor the group home clients with medical interventions and hygiene needs.
• Conduct daily room/unit inspections.
• Provide and maintain a home atmosphere.
• Assist in the development and implementation of socialization and recreational activities within the group home, in the community, and by attending Day Program groups and activities.
• Negotiate and schedule appointments for clients within The Center and with community partners (Social Security Supplemental Insurance (S.S.I.), SNAP, Advocates Office, Medical Doctor, etc.).
• Connect clients to community resources, including social services, transportation, and financial assistance programs.
• Serve as a liaison between clients and community agencies, advocating for client needs and facilitating access to services.
• Maintain and promote family contacts and relationships.
• Provide education and guidance to clients and families on navigating systems such as healthcare, education, and social services.
• Identify, assess and respond to clinical emergencies and crisis situations, including suicide risk and danger to others. Perform crisis intervention and risk management as needed, escalating to appropriate resources when indicated (Qualified Mental Health Professionals/QMHPs or Emergency Services).
• Maintain accurate, detailed, and timely records of all client interactions and services provided, including clinical documentation as required.
• Prepare reports and documentation as required for audits and program evaluation.
• Ensure compliance with agency policies, ethical standards, and regulatory requirements.
• Attend team meetings and case reviews to share updates and collaboratively address client challenges.
• Develop professional relationships with Day Program staff.
• Foster cooperative relationships with staff, clients, and community partners.
• Transport clients safely to appointments and activities as needed.
• Enter Work Request Orders for facility-related issues as needed and communicate such to department team.
• Attend trainings and case presentations.
• Serve on committees and participate in agency initiatives as assigned.
• Perform other duties as assigned to support client goals and program needs.

Requirements

• High School or GED Required.
• Minimum 1 to 3 Years of experience in a behavioral health setting. Experience in residential facilities preferred.
• Must have valid driver's license, registration, current inspection and insured automobile.
• Strong knowledge of community resources and systems, including housing, education, employment, and healthcare.
• Ability to build rapport and establish trust with diverse clients and community partners.
• Cultural competence and commitment to providing equitable and inclusive services.
• Ability to communicate effectively, both verbally and in writing, to convey information clearly and collaborate with multidisciplinary teams.
• Excellent organizational, problem-solving, and time management skills.
• Proficiency in documentation and electronic record-keeping systems, including ability to document in electronic medical records.
• Ability to travel within the community with reliable transportation.
• Able to work flexible hours, including evenings, weekends, holidays and during inclement weather, as well as cover the program when unforeseen circumstances arise to ensure 24-hour coverage. Work environment is a residential setting for adults with severe psychiatric illness that require 24/7 monitoring.
• Bilingual preferred. For positions designated as bilingual (Bil), proficiency in the required language is mandatory, and the language assessment must be passed no later than 30 days of starting the role.

About Us

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.