A minimum of three years of sales and management experience in the luxury sector is required; beauty or fragrance experience is a plus.
Strong leadership skills and the ability to coach, develop, and inspire a team are required.
A customer-service and customer-experience-oriented approach is required.
Business acumen and strong interpersonal relationship skills are required.
The ability to coordinate and attend regular training and stay current on product knowledge is required.
Presentation, communication, and organizational skills, with strong attention to detail, are required.
The ability to analyze the business and identify new functional growth opportunities is required.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint, and technical aptitude are required.
The ability to work in an entrepreneurial, fast-paced environment and adapt to change is required.
The ability to maintain shop-floor standards and take proactive measures is required.
The ability to take on new challenges and opportunities is required.
The physical ability to move about the store, kneel, stoop, use stairs, carry, bend, stretch, twist, and carry up to 25 pounds is required.
Responsibilities
Oversee daily boutique operations while building a teamwork environment and leading by example to meet goals and provide high-quality internal and external customer service.
Lead a high-performing, customer-service-oriented team; coach and provide feedback to ensure customers receive the full customer experience in line with brand strategies.
Set performance targets and drive store productivity and profitability using selling metrics and tools, including Shopify and HubSpot.
Plan the store schedule around peak business hours to ensure staffing meets customer traffic and demand.
Apply knowledge of the luxury retail market and current trends.
Stay informed about advertising and marketing campaigns, product launches, and promotions, and communicate them to the team.
Promote brand messages and communicate company updates to team members.
Build business through out-of-store networking and in-store events.
Ensure the boutique is adequately stocked, clean, and properly merchandised.
Enforce loss-prevention and shortage-control procedures and maintain safety standards.
Recruit, select, and onboard store staff, and develop a strong bench of managers for future leadership positions.
Desired Qualifications
Beauty or fragrance experience is a plus.
POSITION: General Manager, Short Hills Boutique REPORTS TO: Regional Sales Manager, Creed Boutiques East Coast LOCATION: Short Hills, NJ (Anticipated store opening November - December 2026) FLSA: Exempt
OVERVIEW: The General Manager oversees all daily operations of the Creed Boutique while building a teamwork environment and leading by example to ensure all goals are met while providing best-in-class customer service internally and externally. The individual in this role delivers a captivating, branded customer experience and enables consistent sales growth that can positively represent our luxury brand, Creed.
We are committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Why Work With Us? We care about our team members, and we offer a competitive salary $80,000.00 - $100,000.00, benefits such as medical, dental, vision, 401(k), paid time off, employee discounts and much more!
CORE RESPONSIBILITIES
Lead a high performing customer service-oriented team. Coach and provide feedback as necessary to ensure all customers are given the full Customer Experience in line with brand strategies.
Set performance targets and drive store productivity and profitability (i.e. conversion rates, sales, UPT, AUS and customer data capture) using selling tools which include Shopify and HubSpot.
Plan your Store schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time.
Demonstrate knowledge of the luxury retail market and current trends.
Be aware of current advertising and marketing campaigns, new product launches and promotions and ensure this is communicated to your team.
Embrace brand messages and cascade company communications to all members of your team.
Continue to build business through out-of-store networking and in-store events.
Ensure boutique is adequately stocked, cleaned, and properly merchandised.
Enforce loss prevention and shortage control procedures and maintain all safety standards.
Recruitment, selection and on-boarding of store staff. Develop a strong bench of managers for future leadership positions.
CORE REQUIREMENTS
Minimum 3 yrs. sales and management experience in the luxury sector; beauty or fragrance a plus!
Exhibits strong leadership skills with ability to coach, develop and inspire team
Exceptional client service/customer experience approach and mentality
Excellent listener with business acumen skills and strong interpersonal relationships
Able to coordinate and attend regular trainings and stay current on product knowledge
Strong presentation, communication and organization skills with high attention to detail
Ability to analyze the business and identify new functional growth opportunities
Experienced and proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and is technically savvy
Ability to work in an entrepreneurial, fast-paced environment while being adaptable to change
Always maintain shop floor standards, including taking proactive measures
Willing to take on new challenges/opportunities as they arise
Physical ability to move about the store, kneeling, stooping, using stairs, carrying, bending, stretching, twisting, and carrying up to 25 pounds