VideoAmp is on a mission to create the best employee and workplace experience where people can bring their whole self to work everyday.  We believe that accomplishing something great requires a special group of people who work hard, drive results and have a blast while doing it - people who challenge the status quo and embody our values.  People who say “I’ll find a way” instead of saying “it can’t be done.”

Our engineers are passionate about creating quality, trusted solutions as part of a collaborative and dynamic organization. The successful candidate will be a detailed-oriented self-starter with a passion for growth and a high standard for their work.

At VideoAmp, we believe in challenging advertising paradigms to maximize value for clients. We do this by enabling companies to execute on business outcomes across their media investment instead of more traditional media metrics. VideoAmp is the software and data solutions company powering the convergence of linear TV and digital video advertising. Our solutions connect linear TV viewership with addressable data assets to benefit the marketing and media industries. This enables marketers and content owners to holistically plan, transact, and measure deduplicated audiences across digital video, OTT, connected and linear TV advertising. 

Role & Responsibilities

Location: Remote (United States)

The Technical Operations team is a key part of Videoamp responsible for supporting new client onboarding, expanding solutions for existing clients, and ongoing maintenance of VideoAmp systems to support client needs.  You will be responsible for providing technical support for clients, working closely with VideoAmp Sales, Client Success and Engineering teams to investigate and provide detailed technical assessments of issues and recommended resolutions.  

In addition to assisting with client onboarding and technical support, you will also play a critical role in planning inventory management and ongoing maintenance. You will be responsible for regular communications with clients to collect requirements and investigation and troubleshooting issues that arise when implementing client requests. You will work closely with our Engineering and Product teams to identify root causes and develop solutions. As such, strong problem-solving skills and attention to detail are key requirements for this role.

You will be responsible for maintaining the data sets that VideoAmp receives and ensuring their availability and functionality for customers, as well as helping facilitate custom set up availability. You will also be expected to provide ongoing technical guidance and support to internal teams, and to clients, to help ensure client satisfaction.

Overall, within the Technical Operations team, you will play a key role in ensuring that VideoAmp planning solutions are proactively and accurately maintained, that both clients and internal teams receive timely and detailed technical responses to inquiries, requests and issues. 

If you are a motivated technical professional, with a high level of attention to detail, who enjoys solving complex technical problems and working with clients to deliver exceptional results, then we want to hear from you. Apply today and join our team at VideoAmp!

Roles & Responsibilities 

• Lead the technical onboarding process for new clients which could include platform setup and data integration
• Serve as the primary technical point of contact for clients, providing ongoing support and troubleshooting for technical issues by utilizing internal databases and tools
• Work cross-functionality with internal teams in product, engineering, and data science if needed to investigate, resolve, and help update clients or team technologies, processes, or policies where needed
• Monitor platform and data performance to proactively identify and resolve issues before they impact clients
• Maintain up-to-date knowledge of the latest technologies and trends in TV and video advertising
• Continued support for book of business by resolving any questions or requests that arise
• Daily communication with account teams for reviewing current and upcoming business needs and timelines
• Owning and developing end to end documentation on processes or workflows for the team, helping build out knowledgebase

Required Experience/Skills 

• Bachelor’s Degree preferred
• 3+ years of experience in a technical client-facing role, preferably in the advertising and/or television broadcast industry
• Industry knowledge in Linear TV Broadcast, Digital Streaming, markets, and technologies strongly preferred 
• Strong technical skills and knowledge of relevant technologies and systems, including databases, APIs, and scripting languages
• Passion for designing processes that scale and “getting their hands dirty” by digging into technical operations for optimal solutions
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
• Capacity to manage multiple projects with tight deadlines
• SQL competency, understanding of complex query structure for large datasets 
• Strong documentation skills for capturing the project and processes

What We Offer

Minimum base salary of $130,000 - $142,000 + Equity + Benefits. The actual compensation offer will be determined by a number of factors, including, but not limited to, applicant’s qualifications, skills, and experience.

• Discretionary and flexible paid time off
• In addition to standard US holidays off, VideoAmp employees also partake in week long Summer and Winter Breaks
• Comprehensive medical, dental, and vision benefits for you and your dependents - including multiple options fully covered by VideoAmp
• Unlimited financial wellness sessions with Origin financial advisors
• 401k Plan
• HSA & FSA
• Commuter Benefits
• Cell Phone Reimbursement
• Paid Maternity and Parental Leave for All Family Additions

We are on a collective mission to bring equity and transparency into media measurement, and that begins with an honest, inclusive culture. At VideoAmp, we empower our team to thrive through collaboration, mentorship, and innovation. If you’re passionate about all things data and tech, and have extensive knowledge and curiosity around the digital media space, we’d love to hear from you.

Above all, if you’re eager to influence and support the revolutionary goals of a dynamic, cross-functional team -  join us and make an impact!

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