Customer Experience Specialist

Quadient expands UK locker network through strategic partnership with James Hall & Co Ltd. Quadient, a global automation platform powering secure and sustainable business connections, has announced a strategic partnership with James Hall & Co Ltd, Spar UK's primary retailer, wholesaler, and distributor for the north of England. Through this collaboration, Parcel Pending by Quadient lockers are being rolled out across James Hall & Co Ltd's G&E Murgatroyd company owned retail estate, with 37 locations already live and further deployments planned across its network of stores. The initiative will bring secure, convenient, and accessible parcel services to communities throughout the north of England, supporting growing demand for flexible delivery and returns options. Parcel Pending by Quadient lockers serve as local convenience hubs, offering secure, 24 hours a day, seven days a week access for deliveries, returns, exchanges, and item storage. They support a wide range of services, including prescription collection, retail click and collect, key exchange, and spare parts retrieval. The centralised locker infrastructure simplifies parcel and item management for consumers, retailers, and carriers, helping reduce missed deliveries and friction in last mile logistics. 'Through the company's Spar stores, partnering with James Hall & Co Ltd allows Courier News to further embed its open locker network into the fabric of local communities across the north of England,' said Katia Bourgeais-Crémel, executive vice president Parcel Locker Solutions Europe at Quadient. 'Convenience retail plays a critical role in everyday life, and by introducing smart, secure lockers into these locations, we are removing friction from parcel collection and returns. This partnership reflects our focus on delivering predictable, scalable last-mile solutions that benefit the entire ecosystem from carriers and retailers to consumers and store staff.' Fiona Drummond, company stores director at James Hall & Co Ltd, said: 'We are committed to enhancing the role our Spar stores play within local communities, offering services that go beyond traditional retail. Partnering with Quadient enables us to introduce a secure and convenient parcel solution that meets the evolving needs of our customers, while driving additional footfall and value for our stores. We look forward to continuing the rollout across our estate.' As delivery volumes continue to rise, Parcel Pending by Quadient lockers provide a scalable solution that reduces operational burden on store teams, improves parcel security, and delivers a more seamless customer experience. By combining physical accessibility with intelligent, data driven infrastructure, Quadient is helping retailers like James Hall & Co Ltd transform last mile delivery into a dependable and efficient service. Quadient's smart locker network now spans the US, Japan, and Europe, with over 28,200 units installed globally and plans to reach 40,000 by 2030.

Quadient: navigating the next phase of Customer Communications. August 11, 2026 By Kaspar Roos, CEO & Founder of Aspire CCS For some time now, I've wanted to write about Quadient, not because of any single announcement, but because the customer communications market is changing rapidly (AI, cloud, digital experience, new regulations) and the strategic decisions Quadient makes over the next few years will play a significant role in determining its future position. That perspective has been shaped by several developments that, taken together, suggest the company is entering an important new chapter. I will outline the key developments here: * Leadership and personnel changes. Like many other businesses, Quadient has had its fair share of high profile departures in recent years. With Chris Hartigan's (former Chief Solution Officer for Quadient Digital) departure earlier in the year, CEO Geffrey Godet has issued a press release explaining that he'll be taking a more active role in the software division by leading Quadient Digital directly. This major development tells Aspire Customer Communications Services Ltd. Quadient's leadership believes the company's future lies on the digital side of the business. To that end, Quadient also recently hired Lilac Schoenbeck to serve as its new CTO and CPO who I believe will bring a fresh and innovative new perspective to the dual role, but needs to navigate historic requirements around high-fidelity document production with emerging needs around AI-driven, digital customer engagement. * The shift to (multi-tenant) SaaS. Over the last few years, Quadient has invested heavily in Quadient Inspire Evolve to counter SaaS-only competitors that saw high growth in the aftermath of the COVID pandemic, when on-site implementations were no longer feasible and the need for out-of-the-box SaaS exploded. Now that Evolve is mature, the question becomes where Quadient will place its next innovation bet and deploy its 550+ global software engineering force. * Quadient's "postal" influenced view on customer communications. Not always easy for industry outsiders to understand, Quadient's perspective on customer communications has been heavily shaped by its origins as Neopost, an inserter equipment manufacturer. While OpenText, Smart Communications, and other Customer Communications Management (CCM) competitors trace their origins to the enterprise software space, Quadient entered the market by differentiating away from a declining postal market. This helps explain its additional focuses on Small & Medium-sized Businesses (SMB) hybrid mail, e-invoicing (as an evolution of regulated business communications), and more pointedly, its entrance into the parcel locker business in an effort to capitalize on the growing e-commerce opportunity. Going forward, the question is if this business mix is the right setup for an enterprise software market that is being disrupted by the shift to AI-powered communications. * Quadient's focus on combining CCM with finance automation to become a major player in the "Intelligent Transaction" ecosystem. Besides CCM, Quadient Digital has been active in the finance automation and e-invoicing space, recently acquiring several businesses that have helped it secure capabilities in Accounts Payable (managing supplier payments), Accounts Receivable (collecting customer payments), and e-invoicing (including digital creation, tax validation and the exchange of e-invoices). While e-invoicing remains a distinct market from CCM with separate buyers and use-cases, there is increasingly technology/capability convergence where cloud-native CCM and IXM (smart forms) components can be used for document generation, regulated content, data capture/validation, workflow, accessibility, exception handling and increasingly AI-enabled automation. So the question becomes, to what extent are Inspire, Impress (Quadient's SMB hybrid mail offering), and Quadient's Finance Automation suite strengthening each other and what will be Quadient's strategy going forward? * Quadient's current valuation. I'm not a financial advisor, and I'm not providing investment advice, but Quadient looks undervalued to me when you compare its software assets against its like-for-like competitors. Quadient's is valued by the stock market more as a hardware business, whose core offerings are under accelerated decline. Pitney Bowes, a former competitor in the inserter manufacturing market, spun off its CCM division (now part of Precisely) and then decided to split the business and sell off the inserter arm to a private equity fund (Bluecrest) a few years ago. It actually did that at a good moment, when interest rates were negative and investors preferred modest returns from a declining mail market over paying someone the privilege of storing their money. Unfortunately, Quadient may no longer have this option, although splitting hardware from software - while easier said than done - could potentially unlock strategic value and accelerate growth. Strategy: Multiple Paths to Growth. For now, Aspire Customer Communications Services Ltd. know Quadient's strategy has become increasingly centered on its digital business. Its CEO is taking a more active role and software will be instrumental to Quadient's future. But for right now at least, there seems to be less of a single, unified direction and more of a collection of different, adjacent growth paths, rooted in the company's traditional, document-centric heritage. This leads to what may be Quadient's most important strategic decision: are its software businesses ultimately stronger as a portfolio of adjacent products serving distinct markets, or should they evolve into a more integrated platform centered on intelligent communications and transactions. Both approaches are viable, but they require fundamentally different product, investment and go-to-market strategies. If Quadient chooses the platform route (and recent analyst presentations seem to implicitly acknowledge this direction), the challenge will be determining how its enterprise CCM-CXM, Finance Automation and SMB software businesses come together within a coherent platform strategy while continuing to address the distinct needs of each market. The nature of competition is also changing. Over the past two decades, the composition engine has been the centerpiece of every CCM platform. Going forward, composition will remain essential, but it is increasingly becoming table stakes. Competitive differentiation is shifting towards AI-assisted content creation, workflow orchestration, governance, customer journeys, intelligent forms, accessibility, analytics and the ability to automate end-to-end customer and business interactions. Quadient has a strong software foundation with many of these components already in place. This is why CEO Geffrey Godet's decision to take direct responsibility for Quadient Digital, together with the appointment of Lilac Schoenbeck as CTO and CPO, is such an important development. Together, they have the opportunity to determine how far Quadient can (and should) unify its various software assets into a cohesive platform strategy as outlined above. Greater clarity around that direction represents an important opportunity for Quadient: helping customers better understand its long-term platform strategy, enabling investors to more fully assess the potential of its software assets, and ultimately allowing the market to recognize the strategic value of bringing these adjacent businesses together as something greater than the sum of their parts. With Quadient expected to articulate more of its broader vision at the upcoming Innovation Days, it will be particularly interesting to see how the company positions these different capabilities within its longer-term strategy. At Aspire CCS, Aspire Customer Communications Services Ltd. continue to track these developments closely, not just within CCM-CXM but increasingly across the wider document and communications automation landscape as the underlying technologies begin to converge. I'll be presenting at the upcoming Quadient Innovation Days, where I'll share its perspective on how the market is evolving and where Quadient customers can take their existing investments today. Aspire Customer Communications Services Ltd.'ll also explore many of these broader shifts - including AI, cloud, automation and changing enterprise requirements - during these sessions as well as Aspire's own upcoming State of the Industry 2026 virtual keynote. It's an exciting time for the industry, and I look forward to sharing more of its research and perspective as the market continues to evolve.

Quadient AP vs Tipalti: which AP automation fits your payables? Quadient AP vs Tipalti compared: approval-led invoice automation for SMB and mid-market vs end-to-end global mass payables - and how to pick for your business. Both of these get called "AP automation," and both will clean up an accounts-payable process drowning in email approvals and manual coding. But they solve different halves of the problem. Quadient AP is approval-led invoice automation - its centre of gravity is getting invoices captured, coded, matched and approved. Tipalti is end-to-end global payables - its centre of gravity is paying suppliers, at volume, across borders, compliantly. Pick by where your pain actually lives. Here's the one-line frame: Quadient AP is built around the approval workflow; Tipalti is built around the mass payment. Everything else follows from that. What Quadient AP actually is. Quadient Accounts Payable Automation is the product formerly known as Beanworks, acquired by Quadient and folded into its business-automation line. It's a modular AP platform aimed squarely at SMB and mid-market finance teams. * Invoice capture - automatic data extraction that Quadient says cuts roughly 83% of manual data entry, with invoices arriving via a dedicated AP inbox. * Multi-level approval workflows - the headline feature. Invoices, POs, expenses and payments route automatically to the right approver at the right time, with full status visibility and mobile approvals. This is the part teams feel most. * PO and receipt matching - two- and three-way matching to catch discrepancies before anything gets paid. * Payments and controls - pay an invoice in a handful of clicks, with duplicate-payment flagging and approver controls that reduce fraud risk. * Accounting-system fit - deep integrations with QuickBooks, Sage (including 50, 100, 300, 500 and Intacct), NetSuite and Microsoft Dynamics. The Sage depth in particular is a genuine differentiator; if you run Sage, Quadient AP is a natural shortlist entry. The honest read: Quadient AP is strongest when your bottleneck is internal - invoices piling up waiting for sign-off, coding errors, and no clean audit trail. It leans domestic (North America) and doesn't market itself as a global cross-border payout engine. Pricing isn't published; it's quote-based, and third-party estimates put mid-market annual spend in the low-to-mid five figures plus a per-invoice processing fee. Confirm your own number against real volume. What Tipalti actually is. Tipalti is a cloud finance-automation platform built around end-to-end global payables. If Quadient AP's gravity is the approval, Tipalti's is the payment - specifically the hard, compliance-heavy work of paying a lot of suppliers in a lot of countries. * Supplier onboarding - a self-service portal where vendors enter and maintain their own banking and tax details and check payment status, which offloads a real chunk of AP admin. * Automated tax compliance - collects and validates tax forms (W-8/W-9 and equivalents), a headache Tipalti automates rather than leaving to spreadsheets. * Global mass payments - payouts to 200+ countries in 120 currencies across multiple payment methods, which is the capability people actually buy Tipalti for. * AP automation and PO matching - invoice capture, approval routing and PO matching sit alongside the payments engine, with the more advanced matching and multi-entity syncing on higher tiers. * Reconciliation and controls - payment reconciliation and fraud/compliance controls built for scale, with NetSuite (including OneWorld) a common pairing for multi-entity operators. Pricing is tiered: a published platform fee that starts around $99/month for the entry tier and rises into the hundreds for multi-entity and global-payment tiers, with per-payment transaction fees on top that for many companies exceed the subscription. Fynex has written a dedicated Fynex vs Tipalti comparison if Tipalti is the one you're seriously weighing. Quadient AP vs Tipalti: the direct comparison. | Dimension | Quadient AP | Tipalti | | Core focus | Approval-led invoice automation | End-to-end global payables | | Invoice capture & approvals | Strong - auto-capture, multi-level workflows | Yes - capture and approval routing | | PO matching | Two/three-way matching | Yes; advanced matching on higher tiers | | Global payments / payouts | Domestic-leaning (North America) | 200+ countries, 120 currencies | | Supplier onboarding & tax | Basic vendor management | Self-onboarding portal + automated tax (W-8/W-9) | | ERP / accounting fit | Deep Sage, plus QuickBooks, NetSuite, Dynamics | NetSuite (incl. OneWorld), QuickBooks | | Who it's for | SMB & mid-market finance teams | Scaling / high-volume, multi-entity operators | | Pricing | Quote-based, not published | From ~$99/mo + per-payment fees | | Best for | Fixing the approval bottleneck | Paying many suppliers across borders | The pattern is clean. Where the row is about getting an invoice approved and coded - especially on Sage - Quadient AP holds its own or wins. Where the row is about paying suppliers globally, with tax and onboarding handled - Tipalti is doing the bigger, harder job. Many finance teams never really cross-shop these two; the shape of their payables tells them which lane they're in. Where Fynex fits. Notice what both tools have in common: they run the money going out. Invoices in, approvals, payouts to suppliers. Neither touches the money coming in - invoicing your customers, chasing overdue receivables, reconciling incoming payments. That's half your money chain, and it's where Fynex is complementary rather than competitive. Fynex is the agentic finance layer - an AI-native finance-ops platform that sits on top of your accounts and rails, not a bank or an account itself. It doesn't replace your AP tool; it runs the operations around it and closes the receivables gap: * Auto-invoicing and AI invoice analysis - invoices raised automatically, and incoming bills read by AI that flags duplicates, wrong amounts and rate drift before they're paid. That's the same discipline Quadient AP applies to approvals, extended with agentic execution. * Agentic collections - agents that actually chase what's owed, the accounts-receivable half neither Quadient AP nor Tipalti addresses. * Multi-party split payouts routed over the cheapest compliant rail. Because Fynex owns no rail and earns no spread on your flow, the routing decision is neutral - it optimises your cost, not its own. A payout tool that processes on its own network structurally can't make that call the same way. * Reconciliation into your ledger - every payment matched and booked into Xero or QuickBooks automatically, on both sides of the chain. * Cash forecasting and working-capital timing - a live cash position, early-payment discounts captured, late fees avoided. And it's regulated for the job: an FCA-authorised e-money institution with client funds safeguarded, PCI DSS Level 1, able to act as Merchant of Record - and built so a compliance review means a named human and an appeal path, not a freeze-and-silence. The feel is simple: accounts hold money, rails move it, Fynex is the layer that thinks across both. So which should you pick? Pick Quadient AP if your pain is the approval process - invoices stuck waiting for sign-off, coding errors, weak audit trails - you're SMB or mid-market, and especially if you run Sage. It's approval automation done well, close to your accounting system. Pick Tipalti if your pain is paying the world - many suppliers, many countries, tax forms and onboarding eating your team - and you're scaling into high payment volume or multiple entities. Its global mass-payment engine is the reason it exists. Add Fynex when the question stops being "how do we approve and pay invoices?" and becomes "who runs the whole money chain?" - when you want the receivables half automated too, payouts routed by cost rather than by whoever owns the rail, and reconciliation and cash handled across both directions. Keep the AP tool that fits your payables; put an agentic layer on top that does the rest.