Opencast

Builds digital services for UK government and health

Business Analyst Senior Consultant

Business AnalysisConfirmed live in the last 24 hours

Full-time

About the Job

Requirements

Experience as a Business Analyst, with tangible examples of applying business analysis techniques such as SWOT and the Five Whys to understand business context, processes, and systems; analyse root causes; define problems; evaluate options; and make recommendations aligned with strategic goals.
Experience eliciting, analysing, and validating business and user requirements using techniques such as Business Process Model and Notation (BPMN) process flows, wireframing, and data analysis.
Experience defining epics, features, user stories, acceptance criteria, and non-functional requirements; maintaining traceability; and facilitating prioritisation.
Experience using business modelling, process improvement, and digital and data systems analysis to represent organisations, processes, relationships, and systems; identify gaps; recommend improvements; and support implementation and validation.
Ability to build and maintain stakeholder relationships and cross-functional teams, communicate clearly, reach consensus, and adapt messages to different audiences.
Ability to analyse and prioritise user experience needs and present insights accessibly and with data.
Experience supporting testing by defining business scenarios and acceptance criteria, and reviewing prototypes, test plans, and outcomes to ensure solutions meet requirements.
Ability to deliver to recognised industry standards and frameworks, including GOV.UK Service Standards, in large and complex organisations.
Experience working collaboratively in multidisciplinary Agile teams, validating process and system improvements, and delivering project objectives.
Ability to present complex information clearly to technical and non-technical stakeholders.
Experience working on major transformation programmes and/or across multiple project workstreams.
Experience line managing, coaching, or mentoring junior Business Analysts, supporting their development and delegating work effectively.
Ability to build long-term relationships with senior client and third-party stakeholders and manage competing interests and priorities.
Ability to contribute to improved ways of working and continuous improvement within teams.
Ability to share knowledge and best practice with Business Analysts and other disciplines, including participating proactively in client and Opencast communities of practice.
Ability to constructively challenge decisions or solutions when needed to pursue the best client outcomes.
Ability to create lasting value through user-centric and sustainable approaches.
Ability to engage with Opencast and support the growth of its practice and wider capability.
Ability to support Opencast growth plans by providing project case studies and updates to relevant forums.
Ability to support team members in overcoming challenges through coaching and mentoring.
Ability to seek feedback proactively, improve personal work and behaviours, and promote continuous improvement in the team.
Ability to contribute to Opencast’s commercial needs, including supporting new business pursuits with business analysis knowledge.
Applicants must hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process. Applicants must meet the applicable UK vetting eligibility requirements, which typically include UK citizenship and continuous UK residence for at least five years, with no single absence exceeding 28 consecutive days; nationality and immigration status may also be considered.
Applicants must be able to travel as part of their daily commute to client sites in Newcastle, Leeds, or Manchester, and travel to UK offices and client sites as part of normal working arrangements.

Responsibilities

Collaborate in multidisciplinary teams with product managers, software developers, user researchers, designers, and other specialists to solve client problems and deliver solutions.
Build relationships with client stakeholders, understand their needs, and translate them into clear, actionable requirements.
Ensure work meets Opencast’s quality, environmental, and information security policies, as well as applicable client requirements and standards.
Attend on site weekly and work at Opencast headquarters, hub offices, and client sites, as well as from home.
Support client delivery and project objectives through business analysis work.

Desired Qualifications

Experience working in central or local government and/or the National Health Service (NHS).
Experience working to GOV.UK Service Standards, including passing service standard assessments at different stages.

Want to solve impactful problems?

Are you looking to make a positive impact in your work? Do you want to work in an environment where you can grow, while solving problems to help improve government, healthcare and private sector services?

If so, Opencast could be the place for you. We’re a growing technology consultancy that creates user-centred solutions with purpose.

The role

As a Business Analyst (Senior Consultant), you’ll bring a depth of experience and expertise from working in large, complex organisations.

You’ll collaborate in multi-disciplinary teams with product managers, software developers, user researchers, designers and other specialists to tackle interesting problems and deliver meaningful solutions for clients.

You’ll build strong relationships with client stakeholders, understanding their needs and translating them into clear, actionable requirements.

You’ll also ensure that all work meets Opencast’s high standards, including quality, environmental and information security policies, as well as any applicable client requirements and standards.

Requirements

This role involves weekly on-site working. Applicants should be able to travel, as part of their daily commute, to client sites in one of the following locations: Newcastle, Leeds or Manchester.

We’re looking for people who value in-person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our clients.

Due to the nature of this role, you must either hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process.

SC clearance is granted in line with UK Government security vetting requirements. Typically, applicants must have UK citizenship and have lived continuously in the UK for at least the past five years, with no single absence exceeding 28 consecutive days. Nationality and immigration status may also be considered as part of the vetting process. We are unable to progress applications from candidates who do not meet these requirements.

If you are unsure whether you meet the eligibility criteria, we encourage you to review the guidance or discuss this with us before applying.

We are recruiting for multiple positions, with opportunities available immediately and in the coming months. If you are interested in joining Opencast, we encourage you to apply.

Essential experience

To succeed in this role, you’ll need experience as a Business Analyst and be able to demonstrate with tangible examples that you can:

Apply business analysis techniques (e.g. SWOT, 5 Whys) to understand business context, processes, and systems; analyse root causes, define problems, evaluate options, and make recommendations aligned with strategic goals.
Elicit, analyse, and validate business and user requirements, using techniques such as BPMN process flows, wireframing and data analysis.
Define epics, features, user stories, acceptance criteria, and non-functional requirements; maintain traceability and facilitate prioritisation.
Use business modelling, process improvement, and digital/data systems analysis to represent organisations, processes, relationships, and systems; identify gaps, recommend improvements, and support implementation and validation.
Build and maintain strong stakeholder relationships and cross-functional teams, communicating clearly, reaching consensus, and adapting messages to different audiences.
Analyse and prioritise user experience needs, presenting insights in an accessible, data-informed way.
Support testing by defining business scenarios and acceptance criteria, reviewing prototypes, test plans, and outcomes to ensure solutions meet requirements.
Deliver to the highest quality, adhering to recognised industry standards and frameworks (e.g. GOV.UK Service Standards), in large and complex organisations.
Work collaboratively in multidisciplinary Agile teams, validating process and system improvements and delivering project objectives effectively.
Present complex information in a way that is easy to understand, engaging both technical and non-technical stakeholders.
Worked on major transformation programmes and/or across multiple project workstreams.
Line managing, coaching or mentored junior business analysts, supporting their development and delegating work effectively.
Building meaningful, long-term relationships with senior client and third-party stakeholders, managing competing interests and priorities.

With a significant proportion of our client base in the public sector, we are particularly interested in candidates with experience working in central or local government and/or the NHS.

Experience working to the GOV.UK Service Standards, including passing service standard assessments at different stages, is a desirable skill. If you have this experience, please demonstrate this on your CV to discuss at interview.

Essential consulting skills

In addition to business analysis skills, there are essential core skills you’ll need to be an Opencast consultant. You’ll need to demonstrate how you:

Contribute to improving ways of working and driving continuous improvements within your teams.
Share knowledge and best practice with fellow business analysts and other disciplines, including proactively engaging in client and Opencast communities of practice.
Positively challenge decisions or solutions you don’t agree with, striving for the best client outcomes.
Create lasting value in the projects you work on, ensuring a user-centric, sustainable approach.
Engage with Opencast in a meaningful way, supporting the growth of your practice and wider capability.
Support Opencasts growth plans, by providing case studies and updates into the relevant forums of your project work.
Support other team members to help them overcome their own challenges, providing coaching and/or mentoring support.
Proactively pursue feedback to improve your own work and behaviours and driving a culture of continuous improvement in your team.
Contribute to the commercial needs of Opencast, including supporting new business pursuits with business analysis knowledge.

During the interview process, we’ll ask questions to explore your experience across these areas.

Salary

£60,000 - £65,000 per annum.

What we offer

A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You’ll also benefit from 25 days’ holiday and access to 3 annual “life happens” days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team.

Where you’ll work

This role requires regular on-site attendance at our HQ, hub offices, and client sites, as well as the ability to work from home. Applicants must be able to travel to offices and client sites across the UK as part of their normal working arrangements, as travel is essential for fulfilling the responsibilities of the role.

We include you

We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.

Interview

Interviews will be conducted via Microsoft Teams. We’re happy to make adjustments to support your needs.

Want to know more?

Visit our website or email [email protected]

About the Company

Opencast

Builds digital services for UK government and health

Opencast is a UK-based technology consultancy that partners with the UK government, healthcare, and innovative businesses to design and build digital solutions that are easy for people and organizations to use. Its work focuses on creating human-centered digital products and services that deliver better experiences and performance at scale, reaching services used by millions. The company also shares knowledge to help its partners succeed, aiming to make life better through the power of people and technology. Opencast’s goals include delivering solutions that are simpler, more sustainable, and fairer for all, with a positive impact on society.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Newcastle upon Tyne, United Kingdom
Founded: 2012

Recently Posted Jobs

Explore more opportunities at Opencast

See more jobs