Patient Service Representative

Description

At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from cardiology to podiatry. We also offer unique services like our nuclear stress testing facility.

We are seeking to add a Full Time Patient Service Representative to our Specialty Medicine team! Our ideal candidate must be willing to work in a team environment and go above and beyond in providing customer service to our patients. We are a multi-specialty healthcare setting that offers enrichment and an opportunity for growth. Travel is required to our offices in Towson and Pikesville for this position.  

Schedule: 8:00 am - 4:30 pm

• Monday & Tuesday - Towson (515 Fairmount Avenue)
• Wednesday - Friday - Woodholme/Pikesville (1838 Greene Tree Road)
• Travel to our office in Reisterstown (120 Westminster Pike) may be on a PRN basis

The Patient Service Representative is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via telephone and / or in person. The PSR is responsible for answering all incoming phone calls for the healthcare provider, scheduling appointments, and documenting messages in the Nextgen EMR system.

The Patient Service Representative must be detail oriented and possess the ability to multi-task to ensure that all front desk protocols are being performed efficiently and accurately.

The Patient Service Representative will perform duties including but not limited to:

• Identifying and quickly assessing the nature of calls and acting appropriately to provide prompt, professional service.
• Scheduling appointments
• Verifying insurance / resolving eligibility issues prior to a scheduled appointment.
• Collecting co-pays, deductibles, and account balances.
• Obtaining prior authorizations for medical services and procedures as needed.
  
  

Requirements:

• High School Diploma or G.E.D. (Required)
• Medical Office experience is preferred.
• Willingness and ability to travel between offices - reliable transportation is required.
• Basic arithmetic and money calculating skills.
• Excellent patient care and customer service skills.
• EMR skills preferred - Nextgen is a plus!

Benefits

• Paid Time Off
• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• 401(k) matching

Clinical Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.