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Full-Time

Outlet Store Manager

Posted on 7/5/2024

Wayfair

Wayfair

10,001+ employees

E-commerce platform for furniture and decor

Consumer Goods

Entry, Junior

Naperville, IL, USA

Category
Executive Support
Administrative & Executive Assistance
Customer Service & Reception
Required Skills
Sales
Communications
Salesforce
Customer Service
Data Analysis
Responsibilities
  • Lead and create a best in class customer experience
  • Master the brand story and share it with polished communication
  • Provide leadership to the team and meet or exceed budgeted sales goals
  • Maintain leadership presence through effective floor management
  • Identify customers' needs and balance with operational requirements
  • Motivate and train associates in sales, customer service, operations, and product knowledge
  • Consistently recruit, hire, and retain a salesforce
  • Develop a long-term sustainable plan for growth and profitability
  • Lead a team to use good judgment and demonstrate ethical conduct
  • Identify and share opportunities to innovate and improve processes
  • Know and assess the competition and retail evolution
  • Live by and guide by the People Principles daily

Wayfair is a leading e-commerce platform specializing in home furnishings and decor, offering an expansive selection that caters to diverse tastes and budgets. The company stands out for its strong customer-centric approach, utilizing advanced e-commerce technologies to enhance the shopping experience. Working at Wayfair provides employees with the opportunity to be part of a dynamic team that values innovation in digital commerce and customer engagement, making it an ideal environment for professionals passionate about driving technological advancements in the retail industry.

Company Stage

IPO

Total Funding

$2.3B

Headquarters

Boston, Massachusetts

Founded

2002

Growth & Insights
Headcount

6 month growth

-8%

1 year growth

-11%

2 year growth

-19%
INACTIVE