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Bertelsmann

Global media, services, and education conglomerate

IT Helpdesk

IT Service Desk & End User SupportPosted on Nov 13
Full-timeTreviglio, Italy€28 - €30 /yr

About the Job

Requirements

  • A high-school diploma with an IT focus or equivalent training is required.
  • At least 1 year of experience in similar IT support or Helpdesk work is required.
  • Knowledge of the main operating systems used in business environments is required.
  • Familiarity with desktop PCs, hardware components, and network hardware is required.
  • The candidate must be able to analyze, identify, and resolve technical issues.
  • The candidate must organize work by tasks and priorities and complete activities accurately and responsibly.
  • Availability to travel to other Arvato sites in Italy is required.
  • Good knowledge of English at least at B2 level is required to collaborate effectively in an international environment.
  • The candidate must be able to listen and communicate effectively to understand user needs and provide clear support.
  • The candidate should be able to work collaboratively and share knowledge, experience, and solutions.
  • The candidate should be curious, willing to learn, and interested in new technologies and ways of working.
  • Autonomy, a sense of responsibility, and a results-oriented approach are required.

Responsibilities

  • Provide first-level IT support to colleagues by understanding their needs, handling support requests, and identifying and resolving hardware and software problems.
  • Contribute to backup and recovery, antivirus protection, and security activities to ensure continuity and reliability of company devices.
  • Maintain the hardware and software fleet in collaboration with the team, keeping devices and applications efficient and functional.
  • Keep technical support and IT systems documentation up to date and share information within the team.
  • Support experienced colleagues during the startup phases of new projects and the implementation of new solutions.
  • Contribute ideas to improve tools and working methods, and share solutions, experiences, and lessons learned with the team.

About the Company

Bertelsmann

Global media, services, and education conglomerate

Bertelsmann is a global media, services, and education group made up of eight autonomous divisions, including RTL Group, Penguin Random House, BMG, and Arvato. It operates across B2B and B2C markets, with activities in broadcasting, book publishing, music rights management, and business process outsourcing. Its products range from streaming subscriptions and printed books to logistics, CRM services, and AI-powered content and rights-management tools. The company differentiates itself through a decentralized, entrepreneur-led structure that reinvests profits into content and digital infrastructure via its Boost program, backed by private foundations and the Mohn family. It aims to grow organically and through selective acquisitions while leveraging large-scale data and cross-divisional synergies to deliver personalized content and service experiences at a global scale.

Company size
10,001+
Company stage
Debt Financing
Total funding
$1.4B
Headquarters
Gütersloh, Germany
Founded
1835

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