Marriott International

Manages and franchises hotels around the world

Bellstand Captain

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeNo salary listedIn-person

About the Job

Requirements

At least 1 year of related work experience is preferred.
High school diploma or GED equivalent is preferred.
The role requires the ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
The role requires the ability to stand, sit, or walk for an extended period or an entire work shift, move at a speed required by work situations, and navigate sloping, uneven, or slippery surfaces and stairs or service ramps.
The role requires reading and visually verifying information in various formats, fine motor skills, hand-eye coordination, and reaching overhead and below the knees, including bending, twisting, pulling, and stooping.
The role requires clear and professional spoken communication and appropriate telephone etiquette.
The role requires a clean and professional uniform and personal appearance and maintaining confidentiality of proprietary information.

Responsibilities

Greet guests and inform them about property amenities, services, operating hours, local areas of interest, and activities.
Open doors and assist guests and visitors entering and leaving the property, including helping them in and out of vehicles and loading or unloading luggage.
Assist with luggage storage and retrieval and transport guest luggage to and from guest rooms or the designated bell area.
Provide directions to guests and arrange transportation such as taxis, shuttle buses, or limousine and sedan services; record advance transportation requests as needed.
Dispatch bell or valet staff as needed and communicate parking procedures to guests and visitors.
Follow up with guests to ensure their requests or problems have been addressed to their satisfaction.
Develop and maintain positive working relationships with others.
Follow company policies and procedures and report accidents, injuries, and unsafe work conditions to a manager.
Maintain awareness of undesirable persons on the property premises.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.

POSITION SUMMARY

Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities. Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and/or designated bell area. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors. Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Develop and maintain positive working relationships with others. Follow all company policies and procedures; and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High School diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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