Housekeeping Supervisor

Job Description

• Directs and controls all subordinate Attendants to ensure that all day to day operational matters are handled on time and guest expectations are met
• Assigns rooms for cleaning as per schedules and monitors the cleaning process.
• Ensures that vacant rooms are cleaned on time, checks them on completion of cleaning and reports back    to housekeeping once complete.
• Reports engineering failures and breakdowns and follows up on repair schedules.
• Oversees the cleanliness and maintenance of housekeeping pantries ensuring par stocks are properly in order.
• Oversees the condition of plants both within and outside the villas and reports any problems to immediate  supervisor
•   Oversees the mini-bar operation ensuring bars are restocked in a timely and efficient manner.
• Oversees the issuing, controlling and application of housekeeping cleaning chemicals.
• To attend to any ad hoc guests requests ensuring that they are is properly attended to.
• To oversee the turndown process ensuring specially requested times are adhered to.
• Executes departmental administration filling in forms and checklists as required on time.
• Maintains and adheres to the policy regarding lost and found and reports any security concerns to supervisors.  
• Handles customer complaints if possible, or reports them to supervisors.
• Coaches, counsels, disciplines and develops subordinate employees.

Qualifications

PHYSICAL DEMANDS:

1. Lifting requirements up to 50 lbs.
2. Carrying of objects weighting up to 75lbs (including pushing equipment)
3. Stooping, kneeling, reaching, standing, walking, bending, twisting, pushing, seeing, hearing, speaking to guests

1. QUALIFICATIONS

1. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
2. Performs additional duties as directed by supervisors.
3. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
4. Is fully conversant with all health and safety, fire and emergency procedures.
5. Maintains a high standard of personal hygiene, dress, uniform, and body language.
6. Is polite and professional in any situation where the image or regulation of the hotel is represented.
7. Attends meetings and training as required by supervisors.
8. Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law.
9. Interacts with guests actively soliciting feedback.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world; dare to challenge the status quo! #BELIMITLESS