Junior User Researcher - Experiences

About the role

We’re looking for an enthusiastic Junior User Researcher to join our growing team and work on Experiences research, uncovering opportunities around experience design and marketing. From museums in Mexico to sports competitions in Australia, your initial core task will be to make sure Fever gathers insightful, actionable post-experience feedback from attendees all over the world.

This role is perfect for someone with a sharp eye for detail who feels comfortable working with broad and diverse groups of stakeholders. It carries a significant operational component: you’ll keep our Post-Experience Survey running, gathering requirements from project teams, deploying surveys efficiently with our internal tools, and packaging and sharing the results. Once that’s covered, you’ll take on other projects and grow into a researcher who plans and runs studies with the right mix of qualitative and quantitative methods, and turns findings into clear, actionable insights that drive real product and business decisions.

What you'll do

• Manage our proprietary post-experience feedback system, the core engine behind the insights the Experiences research team delivers to stakeholders across the company to track the quality and performance of our events.
• Engage with dozens of teams to understand the business questions that matter, and design post-experience feedback that answers them.
• Make sure feedback requests from colleagues and partners are delivered on time and accurately, while maintaining quality and comparability standards.
• Track live launches of our most strategic IPs and manage incoming requests for survey customisation.
• Oversee the set-up of new surveys, rigorously maintaining quality across all surveys launched globally in multiple languages.
• Work with partner teams such as Data and CRM to keep the feedback system and its related tools (e.g., data visualisation, email outreach campaigns) running smoothly.
• Deliver results to stakeholders through visualisation tools, helping them understand the relevant findings.
• Support partner-facing teams with analysis and storytelling, explaining methodology and how to interpret results.

This means keeping oversight of dozens, sometimes hundreds, of Fever experiences every month.

About you

Must have skills:

• 2–3 years of professional experience.
• A proven track record in a role where attention to detail is key.
• Comfort keeping track of several groups of people at once and responding in a timely, professional way.
• You use AI tools where they help, and you own the accuracy of every output.

It would be nice if you:

• Are comfortable communicating visually, making charts, slides, etc.
• Are proficient in at least one analysis tool or language (e.g., Excel, SPSS, SQL).
• Have previous experience in survey management, or in research more broadly.
• Speak both English and Spanish, and other languages too.

Your growth trajectory

In your first 3 months you’ll get to know the post-experience feedback system inside out: how surveys are set up and deployed, the project teams that rely on them, and the partner teams you’ll work with, such as Data and CRM. You’ll take over day-to-day operations alongside the team and build up coverage across the experiences running each month.

Between months 3 and 6 you’ll reach the level of coverage we need, and start working on other projects. That’s when you’ll develop other core User Research skills, such as data analysis and presentation, other methods of data collection, and project definition.

Benefits & Perks

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
• Opportunity to have a real impact in a high-growth global category leader.
• 40% discount on all Fever events and experiences.
• Home office friendly.
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.
• English Lessons.
• Gympass Membership.
• Possibility to receive in advance part of your salary by Payflow.