Outcome Executive

The Veradigm Outcome Executive (VOE) is Veradigm's most senior client-facing individual contributor, responsible for the full strategic relationship across a portfolio of enterprise ("BIG") accounts. Serving as the integration layer across Sales, Consulting, Support, and A/R, the VOE drives retention, expansion, and wallet share through deep knowledge of client business priorities and the broader healthcare industry landscape. The role operates with significant autonomy and is fully accountable for C-suite engagement, annual account planning, QBR cadence, and measurable revenue outcomes.

Core Products/Solutions:  Veradigm (Suite, EMR, Practice Management).   Veradigm Follow My Health (patient portal & engagement platform), Veradigm Revenue Cycle Services (RCS)

Healthcare industry area specifics:  Practice Management, EMR, Revenue Cycle Management & Services (coding), Patient Engagement, Value Base Care

Job Duties

• Manage an assigned portfolio of enterprise accounts with a focus on retention, renewal, and incremental expansion; serve as the primary day-to-day contact for client stakeholders
• Build and maintain trusted relationships with practice leadership and administrative decision-makers; conduct regular account reviews and maintain active engagement throughout the contract lifecycle
• Develop and execute account plans focused on client health, product optimization, and expansion; participate in QBR preparation and delivery in partnership with senior VOEs
• Identify whitespace and expansion opportunities within the account base; develop and progress pipeline with support from sales leadership and overlay resources
• Monitor account health indicators and coordinate cross-functional response (Support, Consulting, A/R) to proactively address at-risk situations
• Maintain accurate and timely CRM records including opportunity data, account activity, and forecast inputs
• Build working knowledge of EHR workflows, revenue cycle operations, and healthcare market dynamics to engage credibly with clinical and operational stakeholders
• Represent the client voice internally — surface feedback, flag escalation risks early, and partner with product and service teams to resolve client issues

KPIs:  Quota Attainment  •  Client Retention Rate  •  NPS  •  Expansion Revenue  •  QBR Completion Rate

CORE RESPONSIBILITIES

• Serve as the primary strategic partner to C-suite and senior practice leadership within an assigned portfolio of enterprise accounts; own the full client relationship across clinical, operational, and regulatory touchpoints
• Build and maintain executive-level relationships through frequent on-site visits, quarterly business reviews (QBRs), and proactive engagement — establishing Veradigm as a trusted long-term partner
• Understand and document client business plans and clinical objectives; develop and execute annual account plans focused on retention, optimization, and expansion
• Analyze client financial position and utilization data to identify whitespace, growth opportunities, and churn risk; translate findings into actionable pipeline and sales strategy
• Drive ACV quota attainment and MBO performance through disciplined pipeline management, accurate forecasting, and timely opportunity progression
• Advocate internally for client needs — surface product feedback, coordinate cross-functional issue resolution, and represent the client voice in roadmap and strategy discussions
• Partner with Consulting, Support, and A/R to ensure seamless delivery and proactive resolution of at-risk situations before they affect retention
• Maintain deep knowledge of EHR systems, practice workflows, revenue cycle operations, and the applicable healthcare regulatory landscape to credibly advise executive stakeholders
• Conduct whitespace and competitive analysis to expand Veradigm's footprint within each account and identify new use cases

KPIs:  Quota Attainment  •  Client Retention Rate  •  NPS  •  Expansion Revenue  •  QBR Completion Rate

REQUIRED QUALIFICATIONS

• 10+ years of experience in healthcare IT with a cross-functional background in sales, consulting, or client success
• Demonstrated track record of building and sustaining C-suite relationships with clinical and administrative stakeholders
• Deep knowledge of EHR systems, ambulatory or payer workflows, and healthcare revenue cycle operations
• Proven ability to manage and grow a complex enterprise account portfolio with consistent quota attainment
• Strong business acumen — able to analyze client financial data, build account plans, and connect Veradigm solutions to measurable client outcomes
• High emotional intelligence; skilled at anticipating friction, navigating organizational complexity, and maintaining long-term trust
• Healthcare regulatory and operational fluency — understands the clinical and business context driving client decisions, not just the technology
• Proficiency with CRM platforms (e.g., Salesforce) and standard business productivity tools

PREFERRED QUALIFICATIONS

• Experience working across multiple Veradigm market segments: provider, payer, or life sciences
• Prior exposure to product feedback loops, customer advisory boards, or formal voice-of-customer programs
• Familiarity with Veradigm's product and service portfolio or comparable EHR/practice management platforms
• Bachelor's degree in Business, Healthcare Administration, Life Sciences, or a related field

Compensation Range:

$163,000-$216,300

Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.

Enhancing Lives and Building Careers

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?

Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.

Visa Sponsorship is not offered for this position.

At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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