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Domino's

Global pizza delivery and franchise network

Assistant Manager

Food & Beverage Operations ManagementConfirmed live in the last 24 hours
Full-timeDurham, NC, USANo salary listedIn-person

About the Job

Requirements

  • Ability to speak and write clearly.
  • Ability to use a computer-based order entry system.
  • Ability to resolve customer disputes and provide quality customer service by phone and in person.

Responsibilities

  • Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
  • Maintain staffing levels that match business needs throughout the day.
  • Complete end-of-night bank deposits when closing.
  • Complete nightly product inventory counts when closing.
  • Ensure the store is properly set up and ready to receive orders at opening.
  • Create and maintain a sense of urgency for every order.
  • Resolve disputes and work to retain unhappy customers.
  • Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
  • Ensure delivery vehicles pass mechanical and visual inspections.
  • Assist with routing delivery drivers to maximize customer service while meeting Domino's on-time delivery standards.
  • Uphold Domino's grooming, uniform, and appearance standards.
  • Promote pizza products, specials, and promotions.
  • Receive cross-training in product and ingredient preparation, opening and closing procedures, pizza-oven operation, and proper product boxing for delivery or carryout.
  • Provide quality customer service to internal and external customers by phone and in person.
  • Contribute to and promote a teamwork-oriented, energetic, and fun atmosphere.

About the Company

Domino's

Global pizza delivery and franchise network

Domino’s delivers pizza and related items worldwide through a network of franchise stores. Customers place orders online, via app, or in-store; store teams prepare the pizzas and drivers deliver them or customers pick up, with a focus on speed and consistency. Its global franchise system provides broad reach, standardized service, and a strong brand, along with community involvement. Its goal is to be the leading pizza company by delivering great-tasting pizzas quickly and expanding its global footprint while supporting franchisees and communities.

Company size
10,001+
Company stage
IPO
Headquarters
United Kingdom
Founded
1960

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