U

University of Miami

Research university in Coral Gables, FL

Clinical Analyst 2

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeNorth Miami, FL, USANo salary listed

About the Job

Requirements

  • A bachelor's degree in a relevant field is required.
  • A minimum of 3 years of relevant experience is required, preferably in a healthcare or healthcare-related organization.
  • The candidate must be able to learn new procedures, technologies, and protocols and adapt to changing priorities and work demands.
  • The candidate must be able to work collaboratively with others and contribute to a team environment.
  • The candidate must be skilled in using office software, technology, and relevant computer applications.
  • The candidate must have strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Responsibilities

  • Provide support for designated clinical application systems.
  • Design, develop, and implement enhancements to existing business systems.
  • Facilitate database conversions and perform system analysis.
  • Create end-user documentation, including training materials and reports within the managed systems.
  • Participate in operational workflow validation, including requirements, specifications, and gaining end-user acceptance.
  • Lead software upgrades and testing from an application perspective, including test plan creation and validation.
  • Coordinate software updates and changes, review and test each new release, and report application system testing results.
  • Perform periodic checks to ensure data is entered and retrieved correctly and that confidentiality and security regulations are followed.
  • Understand change impacts and resistance, formulate strategies with key stakeholders, address impacts, and build commitment.
  • Train customers on applications, reports, and solutions as required.
  • Manage Service Level Agreement breaches by meeting with customers.
  • Maintain appropriate and professional communication with business owners and end users.
  • Assist user management in setting priorities within the functional area.
  • Adhere to UHealth IT standards and University and unit-level policies and procedures, and safeguard University assets.
  • Provide oversight and leadership to Associate Clinical Analysts on the team.
  • Implement, build, and modify the application.
  • Collaborate with key stakeholders, end users, and application team members to optimize the application's configuration, function, and access.
  • Serve as the primary workflow support on-site contact for application end users.
  • Perform daily on-site rounding.
  • Design, develop, implement, and maintain the applications.
  • Support all phases of testing, including integrated testing, user acceptance testing, technical dress rehearsal, and workflow design documentation.
  • Analyze new releases and determine their impact on workflow.
  • Identify issues and work to resolve them.
  • Provide day-to-day application support, evaluate and resolve service tickets, respond to telephone inquiries, implement requested application changes, and retrieve requested data in a timely manner.
  • Communicate and coordinate system functionalities with the Epic electronic medical record systems teams and Operations staff, including downtime procedure configuration, support, and functionality.
  • Collaborate with trainers on application changes and new features to develop documentation and training strategies.
  • Participate in on-call rotations and support.
  • Maintain regular communication with team members and participate in weekly project team meetings.
  • Review the status of projects and issues on an ongoing basis with leadership.
  • Become knowledgeable about UHealth's policies, procedures, and business operations.

Desired Qualifications

  • Previous operational, project management, and organizational skills are preferred.

About the Company

University of Miami

Research university in Coral Gables, FL

The University of Miami is a private research university focused on education, discovery, and service, with undergraduate, graduate, and professional programs.

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