Food and Beverage Attendant

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

ROLE & RESPONSIBILITIES

As an F&B Attendant, you'll run our café-style outlet in the Retail Shop, serving warm drinks and treats that help make a Trailglow visit memorable. You'll work side by side with our Guest Experience and Retail teams, and you'll be cross-trained to support admissions and retail when the café is quiet. Most duties take place indoors in the Retail Shop, with some time outdoors as required.

• Preparing and serving café menu items, such as hot beverages, baked goods and grab-and-go snacks, to recipe, portion and presentation standards

• Ensuring guest satisfaction with prompt, friendly and professional service

• Taking payment from guests for goods and services, ensuring accurate cash, credit, debit and voucher transactions

• Ensuring correct cash and float security during operating hours, and completing cash-out procedures

• Promoting café offerings that complement the Trailglow experience, and applying upselling and cross-selling techniques

• Stocking and maintaining product levels, rotating and labelling stock, and communicating inventory needs to the F&B management team

• Following all food safety, sanitation and allergen procedures

• Maintaining the cleanliness of café service, preparation and seating areas, including opening and closing duties

• Supporting Guest Experience Agent duties when required, including welcoming guests, answering questions and validating tickets

• Supporting Retail Associate duties when required, including operating the retail point of sale, restocking and merchandising, and promoting video packages

• Communicating with co-workers and management

• Assisting other departments when operational needs require, under the direction of the supervisor on duty

• Upholding the high standard of safety and environmental stewardship expected of all employees

REQUIRED SKILLS & QUALIFICATIONS

• Strong customer service skills
• High attention to detail and good communication skills
• Cash handling experience
• Previous café, barista, or food and beverage experience an asset
• Serving it Right certification is mandatory, FoodSafe Level 1 certification an asset
• Ability to quickly learn our POS systems and Ventrata
• Flexible and adaptable, comfortable moving between café, retail and admissions duties within a shift
• Thrives in a fast-paced, team-based environment during busy periods
• Punctual and able to work a flexible schedule, including evenings, weekends and holidays (including the Christmas and New Year period)
• Physical demands include standing for long periods, repetitive hand use, bending/twisting, lifting stock, and working around hot equipment and beverages; work is primarily indoors, with periods outdoors in winter conditions

The starting wage for this role is $18.50/hour.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.  

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources 

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].  

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.