Telecom Field Technician

TELECOM FIELD TECHNICIAN
Department: Field Services
Reports To: Outside Plant Supervisor
Location: Urbandale, IA

Position Summary
The Telecom Field Technician will be based out of our Iowa market and will be responsible for providing on-site client installation, repairs, and maintenance of their equipment. 

This position requires the individual to be prompt and reliable, have superior support skills and excellent communication. They should possess a demonstrated history of achieving high levels of client satisfaction and is motivated to provide superior service. 

RESPONSIBILITIES

• Responsible for network field activity on NexGen Communications network. 
• Install and test new customer services in residential or business locations. 
• Fiber splicing and testing
• Install, terminate, and test cat 5/6 cabling in existing and new construction multifamily buildings 
• Troubleshoot and resolve network outages and issues. 
• Preform job responsibilities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather)  
• Climb and work at elevations (e.g., from ladders, lift trucks) which may exceed 18 feet. 
• Read and interpret Network Diagrams, blueprints, and/or detailed instructions. 
• Operate a company vehicle in accordance with safe driving practices. 
• Work with Engineering, Technical Support, and Service Delivery to complete installations and service calls. 
• Provide excellent customer service. 

REQUIRED QUALIFICATIONS

• Experience with installing and handling various fiber optic cable types including single mode and multimode. 
• Willingness to work in confined spaces, if necessary. 
• Keen attention to detail and adherence to established standards. 
• Powerful sense of accountability for safety, quality, and productivity 
• Openness and availability to work flexible long hours, based on project requirements.  
• Able to lift up to 50lbs and carry a ladder. 
• Must have a valid driver’s license with a clean driving record 

PREFERRED QUALIFICATIONS

• Two (2) years Fiber Optic and Cat6 Cable Installation
• Experience with Windows and the Microsoft Office suite of products (Outlook, Word, Excel)

JOB DETAILS AND PHYSICAL REQUIREMENTS

• Must have a valid Driver’s license and ability to pass an MVR screen.
• This is a nonexempt position.
• This is a full-time position.
• This is a staff position.
• This position is located in our Iowa market.
• The schedule for this position is variable and may require rotating on-call, night or weekend availability as needed to fulfill the core duties of the role.
• This position requires the ability to work outdoors in various extreme weather conditions, such as extreme heat or cold, rain or snow.
• This position requires the ability to stand, walk, and climb on uneven surfaces and ladders for extended periods of time.
• This position requires the ability to lift and carry heavy equipment or materials, up to 50 lbs.
• This position requires the ability to wear personal protective equipment, such as hard hats, safety glasses and steel-toed boots.
• This position requires the ability to crouch and stand in undefined positions in narrow spaces to operate machinery or manufacturing machines.

COMPENSATION, BENEFITS AND ADDITIONAL INFORMATION

• The anticipated hourly range for this position is $20.00 – $25.00 per hour. Final compensation will be determined based on factors such as the candidate's experience, skills, and internal equity. 
• 4 Medical plans with employer contributions for employees and dependents
• Dental and Vision insurance
• Life Insurance and AD&D
• Voluntary Life Insurance
• Disability Insurance
• 401(k) retirement plan + employer match
• 15 PTO days, 9 paid holidays + 2 floating holidays

ABOUT VERO
Vero Fiber was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.

NOTICES
Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov

• This position requires the ability to pass a standard background check upon offer of position.
• At least 2 professional references are required.

PRE-EMPLOYMENT SCREENING REQUIREMENT FOR SAFETY SENSITIVE ROLES
At Vero Fiber, our commitment to a safe, healthy, and productive work environment is paramount. All offers of employment for safety sensitive roles are contingent upon candidates successfully completing a pre-employment drug screen in compliance with our company policy.

Drug Screen Requirement Details:
As a part of the hiring process for this position, you will be required to:

• Accept a Conditional Offer of Employment.
• Successfully Pass a Post-Offer, Pre-Employment Drug Test before your official start date.
• This requirement is strictly administered under the guidelines of the Vero Drug & Alcohol Testing Policy and Procedure to ensure a safe workplace, free from the effects of substance abuse, as outlined in our commitment to safety.

Important Policy Notes:

• Substances Tested: The screening will test for a range of substances and their metabolites, including (but not limited to) Amphetamines, Cocaine, Opiates, and PCP. Marijuana (THC) is not tested in pre-employment screens.
• Safety-Sensitive Roles: This requirement applies to all applicants seeking employment. If this role is defined as Safety-Sensitive (involving risk of injury or harm to the general public), be aware that subsequent Random Testing and Post-Accident Testing will be conditions of continued employment. Marijuana (THC) is tested in Post-Accident and Random Testing.
• Failure to pass the required drug screen or refusal to comply with testing procedures will result in the offer of employment being rescinded. We encourage all applicants to review the full policy upon request for a complete understanding of our standards.

EQUAL OPPORTUNITY EMPLOYER
Vero Fiber is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. If you need a reasonable accommodation to participate in the application or interview process, please contact [email protected] to request one.

 

Vero Fiber